The Discovery Call Mistake Most Health Coaches Don't Know They're Making
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If your discovery calls aren't converting — this is probably the reason. It's not your pricing. It's not your program. It's something almost no one talks about.
In this episode, I'm walking you through the biggest mistake health coaches make on discovery calls (hint: it has nothing to do with what you say), PLUS the step-by-step process I've personally used across thousands of consultation calls to help coaches sign clients they actually love working with.
Whether you're brand new to discovery calls or you've been doing them for years and something just feels off — this one is for you.
What we cover:
The #1 mistake that's costing you clients (and you probably don't even know you're doing it)
What to actually call your calls — and why it matters more than you think
The exact questions to ask, in order, so the call feels like a coaching session — not a sales pitch
How to handle objections without feeling pushy or salesy
What to do after the call to keep things moving forward
👉 Free Ideal Client & Messaging Workbook: https://kristinhartjes.com/idealclientworkbook
If you're looking for personalized support building your health coaching business, I will put the link below.
https://kristinhartjes.com/work-with-me/
Timestamps:
0:00 - If your discovery calls aren't working…
0:48 - What 1,000+ calls taught me
1:17 - What to actually call these calls
1:47 - The mistake no one talks about
4:13 - The step-by-step process
4:37 - Before the call even starts
5:04 - The connection step most coaches skip
6:02 - The question that shapes your marketing
6:56 - The most important thing they'll say
7:23 - Meeting them where they are
7:49 - Getting clear on where they want to go
8:18 - What's actually been stopping them
9:43 - The moment of truth
10:12 - Sharing your program (without the sales pressure)
10:41 - When they push back
13:30 - Never leave a call like this
14:58 - The follow-up that keeps things warm