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In this episode, Alex & Annie sit down with Pierre-Camille Hamana, founder and CEO of Hospitable, to talk about the evolution of vacation rental software and why adoption across the industry still has so much room to grow.

Pierre-Camille shares how his own experience as an Airbnb host in Brussels led to the creation of Smartbnb, which later became Hospitable. What started as a solution for repetitive guest messaging has grown into a broader property management platform supporting communication, operations, channel management, direct bookings, payments, and more.

The conversation also explores why many hosts and operators still hesitate to adopt property management software, how Hospitable is working to make software more accessible, and what AI could mean for guest communication, support, direct bookings, and the future of vacation rental distribution.

In this episode, we discuss:

02:27 - How Pierre-Camille’s experience as an Airbnb host led to the creation of Hospitable

04:22 - Why guest messaging became the starting point for a larger software platform

09:45 - How Hospitable evolved from Smartbnb into a broader property management system

20:16 - Why software adoption remains low across parts of the short-term rental industry

21:55 - The challenges that keep smaller hosts and operators from adopting software

23:44 - Hospitable’s approach to making property management software more accessible

17:47 - How self-managers can grow into co-hosts or professional property managers

41:47 - The role of AI in guest messaging, customer support, and software usability

44:07 - Why AI should make tools easier to use, not simply add more complexity

53:07 - What AI agents could mean for OTAs, direct bookings, and property discovery

53:07 - Why strong owner service, guest experience, and operational consistency still matter as technology evolves

Connect with Pierre-Camille:

LinkedIn: https://www.linkedin.com/in/pchamana/

Connect with Hospitable:

Website: https://hospitable.com/partners/alex-annie

LinkedIn: https://www.linkedin.com/company/hospitable/

Instagram: https://www.instagram.com/hospitable_com/

Facebook: https://www.facebook.com/hospitable/

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👉 Get started: https://hospitable.com/partners/alex-annie

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#vacationrentals #shorttermrentals #pms