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Civility Matters welcomes psychologist and emotional intelligence expert Dr. Dana Ackley for a conversation about rudeness, workplace conflict, and toxic polarization. Together, we explore how emotions shape reactions, fuel conflict, and can also be used to build empathy, better decisions, and braver conversations across differences. Dr. Ackley shares practical tools for recognizing triggers, managing impulses, and improving workplace communication in divided environments where respect and connection are often strained.

Dr. Ackley explains emotional intelligence as the intelligent use of emotion, sharing practical tools for recognizing triggers, managing impulses, and humanizing “the other side.” This episode offers hopeful, actionable insights for anyone tired of rudeness and ready to help repair our social fabric.

Dr. Ackley's Bio:

Dr. Dana Ackley is a psychologist who is an executive coach and author of the book “The Little Book to Save Humanity” published in 2024. In addition, he has a forthcoming book to be published soon, entitled “Emotional Intelligence for a Divided World (https://theeqpress.com).
Dana is an internationally recognized expert in Emotional Intelligence. He works as an executive coach to senior leaders in a variety of industries. Much of his current work is devoted to helping society overcome toxic divisiveness.

For more information on Dr. Ackley: https://theeqpress.com/about-dr-ackley

For more on my work on rudeness and incivility, you can find information at:

www.activatesuccess.org

www.rudenessrehab.com

https://www.linkedin.com/in/johnmobrienphd/

https://www.youtube.com/@RudenessRehab