Everyone in multifamily is being told to adopt AI.

But there’s a problem hiding underneath the hype.

You cannot AI your way out of a broken operating model.

In this episode of The Multifamily Property Management AI Playbook, Daniel Cunningham sits down with Gregory Lozinak, advisor at GJL Real Estate Advisory and former COO, to talk about why many AI initiatives fail in property management.

Greg shares a simple framework for operators: standardize workflows, automate repeatable execution, then apply AI to improve decisions. They also unpack why maintenance triage may be the biggest opportunity for AI in multifamily today.

You'll learn:

- The difference between automation and AI in property management
- Why broken workflows cause most AI deployments to fail
- Greg’s 3-step model for operationalizing AI in a PMC
- How AI triage can resolve maintenance issues before a work order
- Why better maintenance data improves technician productivity

🎧 Listen now to learn how the best operators operationalize AI.

Continue the Conversation

🔗 Connect with Daniel Cunningham on LinkedIn
🎙️ Connect with Gregory Lozinak on LinkedIn
🏢 Follow Vendoroo on LinkedIn
🌐 Visit Vendoroo's Website

📬 Get insights from the Vendoroo Weekly Newsletter

Chapters

00:00 The AI Hype Wave in Multifamily
01:00 You Can’t AI a Broken Operating Model
02:30 Greg Lozinak’s Operator Background and Perspective
05:00 Automation vs AI: What Operators Misunderstand
06:30 Why AI Amplifies Broken Workflows
09:00 Audit Your Process Before You Add AI
12:00 Why Maintenance Is the Biggest AI Opportunity
15:30 AI Triage, Work Orders, and Resident Signals
18:00 Technician Burnout and After-Hours Chaos
27:00 System of Action: The Future of Property Operations
30:30 The 3-Step Model: Standardize, Automate, Then AI