Ever experienced that heavy sinking feeling in your stomach when you walk into a team meeting and immediately get hit with eye-rolling, heavy sighing, or a wall of passive-aggressive silence?

As business owners and managers, we have all been there. You might pick up the phone to your HR team out of sheer frustration and say that an employee has a terrible attitude. But as we unpack in this episode, labelling someone like that is actually the quickest way to guarantee a feedback session fails. It feels personal, it triggers defensive deflection, and it completely kills accountability.

In this penultimate episode of Season 1, we drop the corporate guff to look at the messy, human reality of behavioural misconduct. We talk about why your most technically astute high performers are often your worst cultural offenders, and we break down how to handle the staff members who simply refuse to listen to reasonable instructions.

You will learn how to use the 'CCTV method' to swap subjective opinions for undeniable, physical facts. We also discuss how to balance genuine empathy for an overworked team member with the firm boundaries of your disciplinary policy. Finally, we share how to handle outright belligerence, including the art of holding a terrifyingly uncomfortable silence to make a difficult employee take responsibility for their actions.

Your team is watching how you handle disruption. Protecting a toxic person does not save your business, it just destroys your credibility with everyone else.

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