PagerDuty SVP Rukmini Reddy explains why AI is making software operations exponentially more complex — and why the companies that learn and recover fastest will be the ones that win.

Topics Include:

• PagerDuty powers critical digital operations for enterprises and AI-native companies.
• Founded by early AWS employees who experienced always-on system failures firsthand.
• The platform evolved from simple alerting into a full operational intelligence platform.
• Complexity exploded with microservices, cloud-native infrastructure, and multi-cloud environments.
• Reliability must be a core value — not an operational afterthought.
• PagerDuty's culture champions the customer above everything else.
• Employee recognition extends beyond sales to celebrate the whole business.
• AI is accelerating software creation but making operations far more complex.
• AI fails differently — silently, unpredictably, with a much larger blast radius.
• Enterprises should leverage their operational history as a competitive AI asset.
• AI-native companies must build operational resilience early, not bolt it on later.
• The winners won't build fastest — they'll learn and recover fastest.

Participants:

• Rukmini Reddy – Senior Vice President of Engineering, PagerDuty

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