What does it really take to transform workplace culture from the inside out? In this episode, we sit down with Margaret Brown, executive leadership coach and author of Culture Pays, to explore her LeaderShift Model, a practical five-step framework built on listening, learning, leading with vision, leveraging potential, and living by values.

Margaret shares how she helped one organisation reduce staff turnover from 12% to under 1% in just three years, earning them a place in the Sunday Times Top 100 Companies to Work For. The changes weren’t always dramatic, sometimes it was as simple as a leader showing up on the frontline or fixing a pool table. Small actions, she argues, can have an outsized impact on morale and belonging.

With Gallup’s latest research showing that 59% of employees are disengaged, at a cost of $10 trillion to the global economy, Margaret makes a powerful case that investing in culture is not just the right thing to do, it’s a financial imperative. Whether you hold a formal leadership title or simply influence the people around you, this conversation will challenge you to reflect on the legacy you’re building and whether your daily actions truly reflect your values.

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