In this episode of the Family Office Success podcast, host Christi Van Rite and Michelle, Lead Family Relationship Manager at White River Consultants, pull back the curtain on bill pay within family office services. They explore when to add bill pay, common pitfalls like duplicate invoices and uncashed checks, and the value of strong vendor relationships. The conversation highlights the critical role of structured processes, proactive follow-up, and clear communication. They also share practical insights on using Bill.com, including onboarding challenges and platform limitations, offering actionable guidance for family offices looking to deliver seamless, trustworthy bill pay services.

www.whiteriverconsultants.com

In this episode of the Family Office Success podcast, host Christi Van Rite speaks with Terry Pham of Superpowers about when entrepreneurs and families should seek help and delegate tasks.

Terry introduces the "fire extinguisher" analogy, explaining how entrepreneurs become bottlenecks by handling everything themselves. He outlines five common delegation roadblocks, including time concerns and the belief that "nobody else can do this." Terry also describes how Superpowers pairs entrepreneurs with proactive, anticipatory executive assistants through a rigorous vetting and onboarding process, helping clients reclaim time, reduce stress, and focus on their unique strengths.

This episode is insightful in a way that may make you see how you operate in a different light.

Website: superpowershq.com

Terry’s LinkedIn: https://www.linkedin.com/in/terry-pham-31b73321/

Visit WhiteRiverConsultants.com for more resources on integrative and administrative family office services.

In this episode of the Family Office Success podcast, Christi Van Rite continues the philanthropy series with Joshua Chadajo of JEC Philanthropy to discuss helping families get to the “why” behind their giving and align gifts with clear priorities. Josh shares his background running nonprofits and explains why many donors lack organization and strategy, often giving defensively amid constant requests. He describes his approach, including a philanthropic audit of recent gifts, creating a living giving plan, and serving as a “fractional executive director” for a family’s philanthropy by tracking, budgeting, coordinating with advisors, and partnering with nonprofits on outcomes.

They discuss practical examples such as avoiding misdirected gifts, using challenge grants, and a story where $950 prevented a student’s career plans from derailing. Josh emphasizes year-round planning, avoiding autopilot giving, documenting intent, and seeking expert support.

CONNECT WITH JOSHUA:

LinkedIn: https://www.linkedin.com/in/joshuachadajo/

Website: www.jecphilanthropy.com

Email address: joshua@jecphilanthropy.com