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Michelle Bagnall is the CEO of BankFirst, a mutual bank with 92,000 members and $4.7 billion in assets that exists to serve nurses and teachers in Australia. In this episode she tells Dexter the origin story of a bank that started with $480 in a shoebox, explains why nobody at BankFirst gets paid a bonus, and makes the case that mutuals were the original fintech startups.

00:00 Introduction
03:08 The Origins of Bank First and Peer-to-Peer Lending
05:30 Understanding Mutual Banks and Their Model
10:54 Competing with Big Banks and Neo Banks
14:24 Leadership and Culture at Bank First
21:15 Finding Passion and Purpose in Banking
31:04 Bank First's Role in Supporting Members During Economic Challenges
36:00 The Complexity of Financial Solutions and Collaboration
40:47 Opportunities at Bank First

Links
Michelle Bagnall LinkedIn: https://www.linkedin.com/in/michelle-bagnall/
BankFirst: https://www.bankfirst.com.au
Tier One People: https://www.tieronepeople.com
Dexter Cousins LinkedIn: https://www.linkedin.com/in/dextercousins/

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Fintech Chatter is presented by www.tieronepeople.com - executive search for Fintech.

In this episode Dexter chats to Jamie Twiss CEO of Beforepay Group (ASX: B4P) and Carrington Labs. Jamie joined Beforepay pre-IPO, turning them from a startup into a profitable ASX-listed fintech writing 40,000 small loans a week with a 99% repayment rate.

Jamie and Dexter discuss why Beforepay is on a mission to disrupt the payday lending sector, and provide a fairer system based on advanced credit risk models.

They also discuss the other business of Beforepay Group, Carrington Labs. Jamie explains their expansion into North America, supporting US lenders with the Beforepay credit risk platform, and why he believes AI will fundamentally rewire financial services.

01:00 Introduction to BeforePay Group
02:50 Understanding Consumer Lending and Risk Management
06:13 The Role of BeforePay in Economic Challenges
09:03 Product Evolution: From Pay Advances to Personal Loans
12:10 Carrington Labs: Expanding into the US Market
14:54 Journey into FinTech: From Big Banks to Startups
17:58 Navigating Market Changes Post-IPO
21:12 The Importance of a Diverse Educational Background
23:50 Company Culture and Leadership Values
26:59 The Future of AI in Lending
30:09 Looking Ahead: What’s Next for BeforePay Group

Find out more - https://www.beforepay.com.au/

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Fred Schebesta co-founded Finder in 2006, grew it to five markets over 20 years, won a landmark Federal Court case against ASIC over the Finder Earn product, and is CEO of Finder Ventures.

In this episode of Fintech Chatter we cover where Finder Rewards is going, why stablecoins have quietly won the crypto race, what actually makes an employee irreplaceable in the AI age, and what Australia’s regulatory environment is costing the innovation economy.

What we discuss

• How Finder built from Google search arbitrage in 2006 to a five-market platform in 2026
• Finder Rewards: the cashback product giving Australians $250–$500 on everyday switches
• Why the cost-of-living crisis has reset who uses fintech products and why
• The moat question: brand, data, and regulation as defensible advantages in the AI era
• Stablecoins and DeFi: why USDT’s market cap now exceeds Ripple’s
• The Finder Earn case: ASIC, the Federal Court, and what it cost Australian fintech innovation
• Why Australia keeps losing crypto and fintech builders to Singapore and Dubai
• What makes an employee essential in 2026 (and what doesn’t)
• AI adoption: why not using it is the same as refusing to use a computer in 1995

Discover Finder Rewards - https://www.finder.com.au/finder-rewards

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