In this episode, two veterinarians and a practice manager share how teams can balance high standards of care with the financial realities clients face.

The conversation highlights the importance of reading client cues, offering clear options along the spectrum of care, and meeting clients where they are without compromising medical integrity. The panel also dives into practical strategies to improve compliance, from communicating value and aligning as a team to ensuring consistent messaging across every touchpoint.

If you’ve ever felt the tension between great medicine and affordability, this episode offers real-world insight on navigating it with confidence!

Host: Brenda Tassava Medina, CVPM, CVJ, MVLCE

Panelists:

• Tim Loonam, DVM, Chief Veterinary Officer, Encore Vet Group and Veterinarian at Grace Animal Hospital
• Christine Merle, DVM, MBA, CVPM, Veterinarian and VMG Facilitator
• Maggie Holcomb, CVPM, CCFP, Regional Practice Manager, Encore Vet Group

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

In this episode, we explore what high-functioning veterinary practices do differently, and what consistently sets them apart.

Our panel breaks down the systems and behaviors that drive success, from clear operational rhythms and defined accountability to proactive communication, aligned expectations, and shared ownership across the team.

To close, we share simple but powerful habits that struggling practices can adopt today!

If you're looking to build a more stable, high-performing practice, this episode is a must-listen.

Panelists for this episode include:

• Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting
• Michelle Winter, CVPM, CVJ, VP of Operations at Encore Vet Group
• Shannon Lovley, CVPM, Consultant at CB Strategies
• Susie Crockett, CVPM, Director of Practice Management at Noah's Animal Hospitals

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting

In this episode of FlightPlan: Quick Consults, we tackle a critical challenge for veterinary practices: overburdened practice managers. Our panel breaks down the avalanche of responsibilities—admin, HR, bookkeeping, inventory, client complaints, and more—that keep managers from truly leading their teams.

We explore practical solutions, including delegating tasks, outsourcing, and structuring leadership support so managers can focus on what matters most: leading people, building culture, and driving results.

If you’re looking for ways to empower your managers, reduce reactionary chaos, and strengthen your practice from the middle out, this episode is packed with actionable strategies and expert insights.

Panelists for this episode include:

• Host = Brenda Tassava Medina, CVPM, CVJ, MVLCE, President of Encore Veterinary Consulting
• Katie Esposito, CVPM, Account Manager at Clarus Technology
• Susie Crockett, CVPM, Director of Practice Management at Noah's Animal Hospitals
• Debbie Hill, CVPM, SPHR, SHRM-SCP, Consultant at Encore Veterinary Consulting

Thanks for listening!

Website: https://encorevet.com/

Facebook: https://www.facebook.com/encoreveterinaryconsulting

Instagram: @encorevetconsulting

Linkedin: https://www.linkedin.com/company/encore-veterinary-consulting