Flyntlok Unlocked Ep 4: The Industry's Fastest Customer Support with JP Raiger
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Flyntlok Unlocked Ep 4: The Industry's Fastest Customer Support with JP Raiger
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著者：
I’m your host Jenny Moebius, Flyntlok’s CMO, and today we're talking about something that doesn't get nearly enough attention when dealerships evaluate DMS software:
Customer Support.
Every software company says they have great support.
Every website has a support page.
Every vendor promises they'll be there when you need them.
BUT ARE THEY?
When a technician can't close a work order, a parts manager can't receive inventory, or an accounting process breaks at month-end, what really matters is how quickly someone responds—and whether that person can actually help.
At Flyntlok, support isn't treated like a department that sits on the sidelines.
It's a core part of the product, literally built into the product, and the customer experience.
We'll walk through what happens behind the scenes, why response time matters, how the team operates, and why our customers keep sending him swag.
We'll also demonstrate what it looks like to submit a ticket and what happens the moment it lands in our queue.