Have you ever pointed out a broken process… and suddenly found yourself responsible for fixing it?

In this episode, Jule sits down with Bruce Nichols, seasoned HR executive and organizational change leader.

What started as a candid comment at a leadership dinner quickly turned into a mandate: redesign a fragmented employee relations process and rebuild trust across HR. What Bruce discovered wasn’t just a workflow issue, it was a connection issue. Managers felt unsupported. Employees felt unheard. HR felt divided.

What followed wasn’t a quick fix. It was culture work.

In this conversation, Bruce and Jule discuss:

• Why broken processes are often symptoms of broken trust
• How creating a “one team” identity shifts alignment and accountability
• The power of being physically present with your team
• Why surveys don’t fix culture — action does
• How clarifying the “why” unlocks engagement and performance

If you’re a leader responsible for results, people, and operational excellence, this episode will challenge how you think about alignment, ownership, and performance.

Connect with Bruce:

LinkedIn: https://www.linkedin.com/in/brucernichols/

Connect with Jule:

LinkedIn: https://www.linkedin.com/in/julesalem/
Website: www.julesalem.com

Dialing In is a leadership podcast for operators, executives, and founders building under pressure. Each episode explores how connection—when it’s intentional—becomes a true performance advantage.

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