Welcome to HALO Talks NYC! In this episode, in this episodes, host Pete Moore sits down with Vancouver-based fitness entrepreneurs Trevor Linden and Carl Ulmer to explore the fantastic growth behind Club 16 and She's Fit health clubs in British Columbia. From the early days of innovating women's-only fitness spaces to strategic brand evolution and ambitious expansion plans, Trevor and Carl share candid insights on adaptation, leadership, and building a values-driven organization.

They discuss how professional athletics translate to business, the increasing importance of inclusivity and wellness amenities, and what it takes to maintain a winning team culture in a rapidly changing industry. Whether you're a fitness operator, entrepreneur, or just curious how sports savvy shapes business success, this episode offers invaluable lessons and inspiration.

On building fitness communities for all ages, Trevor states, "One of the best things I saw was that we had a group of, I think they're 75 years old, they go for coffee at Tim Hortons and they come in for a workout and it was a, it was exactly what we wanted to see is that is, is bringing fitness to, making it accessible for people."

Key themes discussed

• Evolution of women's-only fitness models
• Brand alignment and personal reputation
• Transition from defense to offense post-COVID
• Facility upgrades and equipment trends
• Diversity's impact on fitness offerings
• Maintaining independence vs. partnering with private equity
• Staff culture and leadership development

A Few Key Takeaways

1. Legacy of Adaptability and Innovation: Carl explained how his stepdad, Chuck Lawson, shifted from operating Gold's Gyms to pioneering women's-only fitness in British Columbia, launching Just Ladies Fitness, and later transitioning to the value-priced She's Fit brand when he noticed market trends shifting. Chuck exemplified never resting on success and continually adapting the business to meet evolving needs, which became a fundamental company value.

2. Authenticity in Leadership and Brand Alignment: Trevor described his careful assessment before putting his name on Club 16, emphasizing the importance of personal brand integrity and shared values with business partners. He insisted on active partnership rather than just lending his name for royalty, making sure his values and the company's vision matched.

3. Women's-Only Fitness is Booming: There is significant evidence of increasing demand and success in women's-only fitness spaces. Carl cited strong performance and expansion plans for She's Fit, attributing it to demographic diversity and a trend towards women seeking strength training and safer, private workout environments. Their locations are often at or over capacity, and new growth is a "no brainer."

4. Focus on Team and Culture Over Name Recognition: Both Trevor and Carl stressed that a brand name does not make a company successful; rather, it's the team and culture. They credit their deep bench of long-tenured employees, investing in people, and maintaining company values as key drivers of ongoing success, not just Linden's celebrity.

5. Growth Ambitions Are Grounded in Operational Discipline: The company has ambitious plans: aiming for 3 new She's Fit and 2 Club 16 locations annually starting in 2027, reaching about 41 locations by 2030. Despite increasing competition—including from private equity—they maintain operational independence, strong financials, and a preference for slow, quality-focused growth over rapid expansion for its own sake.

Resources:

• Trevor Linden Fitness: https://www.trevorlindenfitness.com
• Integrity Square: https://www.integritysq.com
• Prospect Wizard: https://www.theprospectwizard.com
• Promotion Vault: https://www.promotionvault.com
• HigherDose: https://www.higherdose.com

On this episode of HALO Talks, Pete Moore sits down with internationally renowned marketing expert John Dwyer, also known as JD, for a deep dive into proven direct response marketing strategies that deliver real ROI . . . no vague brand-building promises. Hailing from Australia and celebrated for his practical, results-oriented approach, Jack shares stories from his decades-long career, including how a simple contest formula brought hundreds of qualified leads to gyms at a fraction of the usual cost, and why creative incentives like vacation vouchers trump discounting your own services.

With anecdotes spanning from licensing Disney characters to orchestrating a bank campaign featuring Jerry Seinfeld, Dwyer reveals the nuts and bolts of incentive-based marketing, the mindset shifts needed to outpace the competition, the power of persistent idea generation, and the importance of a strong call to action. Whether you're running a gym, leading a fitness franchise, or simply want to sharpen your marketing acumen, this episode is packed with insights and actionable takeaways from one of the industry's most persistent and inventive minds.

On viral gym incentives, Jack says, "Instead of giving up the first month membership, which of course every gym does, they replace that by saying, join my fitness center and I will give you a free vacation to Disney World, New York, Orlando, call the hotspots, and we give these vacation vouchers to them for $50."

Key themes discussed

• Direct response marketing vs. traditional advertising
• Incentive-based marketing to drive gym memberships
• Cost-effective lead generation strategies
• Using contests and giveaways for engagement
• Leveraging licensing and brand equity
• Importance of a strong call to action (CTA)
• Adapting marketing for small and medium businesses

A Few Key Takeaways

1. Direct Response Marketing Over Traditional Branding: John emphasized a fundamental difference between his approach and that of traditional ad agencies: Instead of building brand love in hopes customers will eventually try the product, his strategy is to get people to try the product first so they fall in love with the brand later. Measurability and ROI are central, and "face on the side of a bus" advertising is dismissed for most businesses unless they're global giants like Coca-Cola or Nike (01:04).

2. Leveraging Incentives—"Happy Meal Toys" for Grown-Ups: A key to successful direct response marketing, especially in the fitness sector, is offering incentives unrelated to price discounting. Dwyer discusses "Happy Meal toy" strategies—low-cost incentives (e.g., vacation vouchers) with high-perceived value—that drive response and differentiate offers without eroding core business value (07:24).

3. Facebook Contests for Lead Generation: John shared a proven contest model for gyms and fitness centers: Run Facebook contests where prospects can win a 6- or 12-month membership. The vast majority who don't win remain red-hot leads for follow-up offers. Reported costs per lead are dramatically lower ($1–$5) than those from typical lead generation companies, with much higher volume and exclusivity of leads (04:03).

4. Powerful Call to Action is Critical: Five key elements to effective direct response are: (1) Identify the problem, (2) Aggravate it, (3) Provide a solution, (4) Offer proof (testimonials), and (5) End with a strong call to action (CTA). Dwyer noted most campaigns fail due to a weak CTA, underscoring the importance of an irresistible, incentive-based close (22:15).

5. Borrowing Equity from Big Brands & Trends: A recurring theme with John is "borrowing" the equity of established brands or cultural trends via licensing (e.g., Disney, Ninja Turtles) or celebrity endorsement (e.g., Jerry Seinfeld for a bank's ad campaign). This shortcut to consumer attention and trust can be particularly powerful for smaller enterprises when deployed wisely (13:28).

• John Dwyer: https://theinstituteofwow.com/about
• Integrity Square: https://www.integritysq.com
• Prospect Wizard: https://www.theprospectwizard.com
• Promotion Vault: https://www.promotionvault.com
• HigherDose: https://www.higherdose.com