In this episode of People in Property, James Townsend-Rose sits down with Reagan Bradley-Wilson, Director of Operations at Paramount Properties and one of the UK’s most outspoken advocates for redefining property management.

Reagan shares her unexpected journey from Psychology and Criminology graduate to leading one of London’s most forward-thinking lettings operations. She explains why she believes property management should sit at the centre of every lettings business, not as a bolt-on function, and how culture, mental health, and leadership play a defining role in performance.

Expect an honest conversation about modernising the industry, building resilient teams, embracing outsourcing and remote work, and the lessons learned from years on the front line of property management.

If you care about where the industry is heading – and the people driving that change – this episode is one not to miss.

Reagan Bradley-Wilson https://www.linkedin.com/in/reaganbradley/

Will Stabb, founder and CEO of The M Collection, shares his journey from the French Alps to the luxury real estate market. He discusses the importance of building a global network, the evolution of the property market, and the unique value proposition of his agency. Will emphasises the challenges of scaling a luxury business while maintaining personal relationships with clients and reflects on recent successes and future plans for The M Collection.

Chapters:

00:00 Introduction to Will Stabb
00:47 Backstory
04:46 From Bigfoot Travel to HNW sector
08:19 Lessons Learnt
10:59 Founding the M Collection
13:58 Unique Value Proposition of the M Collection
17:32 Competition
20:43 Scaling a founder led brand
23:52 Recent wins & challenges
26:57 Quickfire Round
36:18 Closing Off

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With thanks to our sponsor Seamless - "Build you dream property team!"

Host James Townsend-Rose speaks with ex-soldier Charlie Dunn about his unique journey from military service to building a property empire.

Charlie shares insights into his transition from the army to civilian life, the challenges he faced in the property market, and the lessons learned during his time at Bellway Homes.

He discusses in detail the founding of Northumberland Properties, emphasising the importance of customer service and the current trends in the Northumberland property market.

Charlie also reflects on the challenges and wins of his entrepreneurial journey, offering advice for those looking to enter the industry.

Chapters

00:00 Charlie Dunn's Unique Journey into Property

07:26 Lessons from the Military Applied to Business

10:55 Transitioning from Employee to Entrepreneur

18:15 The Structure and Vision of Northumberland Properties

25:30 Customer Service Differentiation in Real Estate

30:56 Navigating Cash Flow Challenges

32:38 Building a Strong Team for Growth

34:40 Market Insights: Northumberland's Appeal

37:06 Understanding Property Pricing Strategies

40:33 Challenges and Wins in Property Development

45:12 The Value of Networking and Relationships

52:20 Advice for New Entrants in the Industry

54:15 Future Plans and Opportunities

Support the show

With thanks to our sponsor Seamless - "Build you dream property team!"