This episode, Ian reflects on his fourth and fifth weeks at Transistor, which included progressing his technical project past the concept stage, running the customer support "desk" solo during the daytime, and getting to know a neat little tool called Hono.

Timestamps:

• (00:00) - Intro
• (01:04) - High
• (04:40) - Low
• (06:10) - Piccolo

• Hono.dev
• Transistor.fm

Some fun bonus clips from the cutting room floor of 2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green).

Ian is joined by a his mentor Michael Green, a "real" customer support engineer at Transistor who is "not AI". This week, Michael celebrates getting back to inbox zero but misses his home recording set-up, while Ian talks detective work for customers and chasing wild geese for his coding project. Both present findings on quirks of modern podcasting: Does anyone offer private video features? And what's up with those pesky episode numbers?

Timestamps

• (00:00) - Intro
• (00:55) - High - Michael
• (02:15) - High - Ian
• (05:12) - Low - Michael
• (06:58) - Low - Ian
• (10:06) - Piccolo - Michael
• (12:38) - Piccolo - Ian
• (16:37) - Wrap-up

• Podnews Episode Numbers FAQ
• The tag
• Transistor.fm

Other Notes

• Since recording this episode, I've discovered that Overcast also supports episode numbers!

Ian reflects on his first two weeks at Transistor, which included starting a show, answering many customer support tickets, and learning about the unique world of open podcast standards and RSS feeds.

Timestamps:

• (00:59) - High
• (02:10) - Low
• (03:59) - Piccolo

• The Podcast Standards Project
• Transistor.fm

High Low Piccolo with Ian Steyn is a new podcast where I will be sharing successes, challenges and interesting things learned during my co-op experience as a customer support engineer at Transistor.fm.