If you've ever gotten off the phone with your IT provider and thought "that was useless," this episode is going to feel very familiar.

In Episode 53, Brandon and Mike from M2 Technology break down the most common reasons businesses end up unhappy with their managed IT providers - and why the same issues keep coming up over and over.

They cover what changes when VC money enters the MSP space, how support ticket triage systems create friction that discourages people from even calling, the scope-of-work games that lead to surprise invoices, and why hardware markups erode trust faster than almost anything else.

The conversation is honest and pretty direct - because Brandon and Mike are having it with real businesses every week, and the frustration they're hearing is real.

If any of this sounds like your current situation, it might be time to find out what a different kind of IT relationship looks like.

Reach out to M2 Technology at www.m2.technology

Ben Kvalo built a gaming career most people dream about: working on Borderlands 2, NBA 2K, and major franchises at 2K and Blizzard. Then he left Netflix to start Midwest Games in Wisconsin.

This episode isn't your typical gaming interview. We get into the business mechanics of publishing games, why video games might actually extend your life, and what it really takes to leave corporate security behind. Ben breaks down the analytical side of risk-taking, why even failed founders come out ahead, and how he's building a publishing company that supports indie developers across the Midwest.

If you've ever had an idea you're too nervous to pursue, Ben's approach to testing concepts and building systems will give you a framework to think differently about that leap.

New games from Midwest Games include Tomb Water, The Legend of Baboo, and Floor is Wet from Wisconsin's Pyramid Lake Games.

Want to discuss your business technology strategy? Reach out to M2 Technology at m2.technology or call 920-362-6869.

Wisconsin businesses face an unprecedented challenge: the labor force is shrinking while demand grows. In this episode of IT Unplugged, Brandon sits down with Laura Strickland, Partner Success Manager at Carex Consulting Group, to uncover the shocking reality behind Northeast Wisconsin's labor market. (Check out September's LMI Report: https://www.carexconsulting.com/resources/labor-market-insights-september-2025/

What You'll Learn:

Why Wisconsin job openings dropped from 268,000 to 137,000 (and what this really means)
The 6 million worker shortage coming by 2032 - traced back to 1970s birth rates
How to build vs buy vs rent talent in today's competitive IT market
Essential upskilling strategies that boost retention and cut hiring costs
Why IT unemployment sits at 2.9% while national average exceeds 4%
The truth about software development job postings vs AI/cybersecurity demand

Key Topics Covered:

Labor market index insights and what a 60.9 score means for businesses
Northeast Wisconsin's innovation boom and talent retention strategies
Building local talent through CSAs, technical colleges, and apprenticeships
Hiring adaptable employees over perfect skill matches
ROI of employee upskilling vs external hiring costs
Transparent hiring practices that improve candidate-company matching

Laura breaks down Carex's labor market insights report, revealing why traditional hiring approaches no longer work in today's talent-scarce environment. Learn practical strategies for workforce planning, from identifying upskilling needs to creating competitive advantages through employee development.
Whether you're struggling to fill IT positions, planning workforce strategy, or wondering how AI fits into the labor shortage equation, this episode provides data-driven insights and actionable solutions for Wisconsin business owners.
Special focus on IT professionals: Discover why certain tech roles are abundant while others face scarcity, and how smart companies are adapting their hiring criteria to find hidden talent in unexpected places.
Subscribe for weekly insights on business technology, workforce strategy, and the future of work in Northeast Wisconsin.