In this episode, Jonathan and I dive into the practical applications of voice AI that go far beyond simple voice-to-text.

We start by looking at the "surprise moments" in our workshops, where leaders realise they can use their phones to simulate high-pressure business environments.

We discuss how a hotel group used ChatGPT to train receptionists by role-playing as a complaining customer, providing immediate coaching on how to improve the interaction.

We also explore the "unlock" of using voice for strategic documentation. I share a personal example of how Jonathan helped a sales leader turn a quick conversation into a full strategy document using Gamma, reducing a day’s work to mere minutes.

We look at the broader business impact, such as how IKEA used voice analysis to discover a massive demand for interior design services, turning a cost-saving exercise into a new revenue stream.

Finally, we address why voice is such a powerful tool for those who find writing a barrier, including individuals with dyslexia, and how tiny lapel mics are becoming a new norm in the London startup scene to facilitate constant AI collaboration.

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