In this Inside Track edition of CCI Drive Time, Steve sits down with Paul McCarey, Account Manager for the Eastern Territory at CCI, to introduce one of the key people distributors rely on every day.

Paul shares his journey into the laundry payment industry, what his role looks like behind the scenes, and how he supports distributors working on live deals in the field. From helping select the right solution to answering questions about evolving technology, his focus is simple: be a reliable partner distributors can lean on when they need guidance.

This episode also dives into the realities of a fast-changing industry—where payment systems, machine interfaces, and customer expectations continue to evolve. Paul offers practical advice for both experienced distributors and new salespeople, emphasizing the importance of listening, building relationships, and asking the right questions before recommending a solution.

You’ll also hear insights on:

• What distributors most commonly need help with today
• Where sales teams often struggle when positioning payment systems
• Why strong relationships and responsive support matter more than ever
• The value of ride-alongs and collaboration between manufacturers and distributors
• Simple advice for new salespeople entering the industry

Whether you’ve worked with Paul for years or are just getting to know the CCI team, this conversation highlights the people behind the products—and reinforces the message that distributors don’t have to navigate payment system decisions alone.