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The Future of Field Service: From Cost Control to Value Creation

Field service is evolving—and value is the new metric that matters.

In this episode, Ginny Lebeck, Michael Mendoza, and Boris Klimovitsky break down the biggest shifts shaping modern field service, from AI adoption to revenue‑driven transformation. Learn why leading organizations are moving beyond technology for technology’s sake and focusing on outcomes that drive real business impact.

What You’ll Learn

• Why value‑driven transformation is replacing cost‑only strategies
• How AI is unlocking new revenue and operational opportunities
• What it means to “go beyond the field” with end‑to‑end service optimization
• How to measure and prove the value of AI in service operations

Going Beyond the Field

True service transformation doesn’t stop with technicians. This conversation explores how organizations are extending service impact across customers, processes, and the broader business—connecting people, processes, and AI to deliver smarter, more scalable outcomes.

Meet Us at Field Service Next – San Diego

The team also shares what they’re looking forward to at Field Service Next, including connecting with peers, customers, and partners who are navigating these same challenges. If you’re attending, stop by booth #215 to continue the conversation.

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