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On The Pulse

On The Pulse

著者： Pulse Group
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概要

On The Pulse is where product, technology, and go-to-market leaders share what it really takes to build.

Hosted by Ricky Burns and Tony Mulcock, founders of Pulse Group, the show features Directors, CPOs, CTOs, and senior product leaders in candid conversations about roadmaps, technical challenges, career milestones, and leadership lessons.

Some episodes highlight individuals and the stories that shaped them.

Others are deep dives into how teams solve real market problems, what’s working, what isn’t, and what’s next.

© 2026 On The Pulse 経済学
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  • The Product Evolution: Navigating Retail, Leadership, and the AI Revolution with Fabrice Khullar

    The Product Evolution: Navigating Retail, Leadership, and the AI Revolution with Fabrice Khullar
    2026/05/14

    In the debut episode of On The Pulse, host Ricky Burns sits down with Fabrice Khullar, a product leader who has spent over two decades at the forefront of digital transformation for some of the UK’s most iconic brands. Currently the Director of Product, UX, and Optimisation at Boots UK, Fabrice’s career journey spans senior roles at Sky, Sainsbury’s, and Selfridges, offering a unique perspective on how product management shifts between pure tech and large scale retail.

    Fabrice pulls back the curtain on what it really takes to move from "delivery" to "discovery," how to handle the high pressure transition from individual contributor to leadership, and why the most important part of a product manager's role in the age of AI might be deciding what not to build.

    In this episode, we discuss:

    • The Career Pivot: How Fabrice moved from journalism and project management into the early days of product development at Orange and Sky.
    • Retail vs. Pure Tech: The fundamental differences in managing products when your "customers" are right in front of you on the shop floor.
    • The Leadership Leap: Moving from leading a product to leading the people who lead products, and the "dirty word" every leader must master: politics.
    • The AI Revolution: What "vibe coding" means for the future of engineering and how product teams can use AI to accelerate roadmaps without losing the human touch.
    • Agentic Commerce: Why the future of shopping is about "stacking channels" and meeting the consumer in their increasingly messy, multitasking lives.

    Timestamps:


    00:00 - Introduction to On The Pulse

    02:40 - Fabrice’s journey: From journalism to product management

    07:08 - Disrupting the industry: Lessons from Sky and Now TV

    11:49 - The unique challenges of product management in retail

    15:51 - Why "technical debt" is actually a product strategy problem

    22:22 - The transition into leadership: Moving from leading products to leading people

    35:53 - AI, vibe coding, and the future of engineering

    44:47 - The next decade of retail: Convenience, fragmentation, and agentic commerce

    53:16 - Closing thoughts and where to connect with Fabrice

    Connect with us:

    • Host: Ricky Burns: https://www.linkedin.com/in/richardmarcburns/
    • Guest: Fabrice Khullar: https://www.linkedin.com/in/fabrice-khullar-4309153/
    • Produced by: Pulse Group: https://pulserecruit.co.uk/

    Don't forget to subscribe to On The Pulse for more candid conversations with the leaders building the future of technology and product strategy.
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