Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/593

Brian Jones, CEO and founder of VA Platinum, joins the Outsource Accelerator Podcast to explain how he built one of the largest offshore staffing firms serving a single, highly regulated niche: Australian financial planners and mortgage brokers.

With 850 staff and eight years in a field most providers avoid, Brian lays out why deep specialisation, heavy training, and trust — not low cost — are what make complex offshore work succeed.

References:

Website: https://www.vaplatinum.com.au

LinkedIn: https://www.linkedin.com/company/va-platinum/

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/592

Rodney Frost, CEO of IntegratedOS, guests on the Outsource Accelerator Podcast to share how the offshore staffing landscape — and his own model — is being reshaped by AI, rising onshore costs, and the rise of risky low-touch employment structures.

With 20 years of experience building dedicated teams in the Philippines, Rodney laid out where the industry is heading and where buyers should be careful.

References:

Website: https://www.integratedos.com

LinkedIn: https://www.linkedin.com/company/integrated-os/

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/591

Michael Bian, CEO of SixEleven BPO, returns to the Outsource Accelerator Podcast for another appearance as the company marks its 20th anniversary.

From a 20-agent operation in Davao to an 8,000-strong workforce across 10 offices in the Philippines, Michael reflected on what it takes to scale a BPO over two decades — and how his playbook is holding up against the AI wave.

References:

Website: https://www.sixelevenbpo.com/

LinkedIn: https://www.linkedin.com/company/six-eleven-global-services-and-solutions

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/590

Frank Prempeh, CEO of Corpshore Solutions, returned to the Outsource Accelerator Podcast to discuss the BPO's expansion into Uzbekistan, where it became the first Canadian outsourcing firm to set up.

From the country's deeply multilingual workforce to AI-driven demand for non-English data annotation, Frank lays out a clear case for Central Asia as the next major outsourcing destination.

References:

Website: https://corpshore.solutions/

LinkedIn: https://www.linkedin.com/company/corpshore-solutions

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/589

Simone Bartlett, co-founder and CEO of Africa Operations at Hugo, joined the Outsource Accelerator Podcast to share how a finance-and-business-school outsider built a 4,500-person outsourcing firm across Nigeria, South Africa, and the US in just eight years.

From the realities of operating in emerging markets to where AI is reshaping the industry, Bartlett delivered a frank conversation about the work behind the growth — and why job creation drives everything she does.

Hugo was also the overall champion of the 2025 Outsourcing Impact Report.

References:

Website: https://hugoinc.com/

LinkedIn: https://www.linkedin.com/company/hugo-africa/

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/588

Tony Horwath, Founder and CEO of Sales Focus Inc, joined the Outsource Accelerator Podcast to discuss why face-to-face B2B selling still beats automation while explaining how his hybrid US-and-Philippines model has sustained growth for 28 years.

As one of the OGs of outsourced sales, Horwath shared what's changed, what's stayed the same, and where AI actually fits in a people-first industry.

References:

Website: https://www.salesfocusinc.com/

LinkedIn: https://www.linkedin.com/company/sales-focus-inc

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here:

outsourceaccelerator.com/587

In this week's episode of the Outsource Accelerator Podcast, Derek sits down with Daria Leshchenko, CEO and Managing Partner of SupportYourApp.

With 15 years in the industry and a team of 1,500 people spread across the globe, Daria shares her perspective on the fast-moving shifts in customer support — from the rise of AI to the enduring value of human connection.

References:

Website: https://supportyourapp.com/

LinkedIn: https://www.linkedin.com/company/supportyourapp

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/586

In this week’s episode of the Outsource Accelerator Podcast, Derek sits down with Alex Gill, the Global Head of Strategy at Harte Hanks. Harte Hanks has been in the marketing and go-to-market game for over a century now.

Alex brings a large amount of experience, covering the evolution of CX, its best practices, and the march of technology in the field.

References:

Website: https://www.hartehanks.com/

LinkedIn: https://www.linkedin.com/company/hartehanks/

Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.

Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business

Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing

The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines

Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business

Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines

Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore

Payoneer - The leading global B2B payment solution for the outsourcing industry

Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

Outsource Accelerator’s unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.