With Special Guest: Jeannie Walters, Founder of Experience Investigators

Your competitors are not just disrupting your market. They are stealing your customers, one bad experience at a time.

In this episode, Meridith sits down with customer experience pioneer Jeannie Walters to break down why most organizations treat CX like fairy dust — and why that is costing them revenue they cannot see leaving.

Jeannie is the founder of Experience Investigators, creator of the Customer Experience Investigation Framework, and author of the new book Experience Is Everything. She has spent two decades helping organizations turn good intentions into measurable business results.

What you will take away from this conversation:

• Why customer experience is not a department — it is a discipline that lives across every function of your organization

• The three-part framework (mindset, strategy, discipline) that separates companies who talk about CX from the ones who profit from it

• Why your C-suite dashboards are hiding the real cost of poor customer experience

• How uncertainty in the marketplace is actually your window to build deeper customer loyalty — if you move first

If you lead a team, own a business, or sit in the C-suite, this episode will change how you see every customer interaction — and what it is actually worth.

Connect with Jeannie Walters: experienceinvestigators.com | LinkedIn: Jeannie Walters Experience Is Everything — available now at experienceiseverythingbook.com