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Today I focus on something smelly, sometimes even stinky. But success in every relationship requires this. Yep, every one. Between parents and kids, colleagues, businesses and customers, friends, and well, the list is as extensive as the types of human relationships.

It’s like sulfur. Not exactly tasty or pleasant but incredibly healing and critical for life.

What is this crucial but smelly item? The work of repair.

I cover:

• Repair goes downstream before upstream
• Don’t follow repair work with a conversation about someone else’s failures
• The difference between remorse and repentance
• How trust gets built and rebuilt
• Apologies aren’t one-size-fits-all

Resources mentioned include:

Trust: Knowing When to Give It, When to Withhold It, How to Earn It, and How to Fix It When It Gets Broken by Dr. Henry Cloud

The 5 Apology Languages: The Secret to Healthy Relationships by Gary Chapman and Jennifer Thomas

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