『SoTellUs Time』のカバーアート

SoTellUs Time

SoTellUs Time

著者： Trevor Howard: Business Marketing Expert
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今ならプレミアムプランが3カ月 月額99円

2026年5月12日まで。4か月目以降は月額1,500円で自動更新します。

概要

 SoTellUs Time is a podcast for business owners and entrepreneurs wanting to learn how to grow their business from the basics all the way to the advanced from the latest technics and technologies. Together the hosts of SoTellUs Time have over 40 years of marketing experience from start ups to $100,000,000 companies. They have started several successful 7 figure companies and advised thousands of companies in 19 countries generating hundreds of millions in revenue.SoTellUs 2018 マネジメント・リーダーシップ マーケティング マーケティング・セールス リーダーシップ 経済学
エピソード
  • Scaling Your Business? Why Growth Is Breaking Your Systems

    Scaling Your Business? Why Growth Is Breaking Your Systems
    2026/04/21

    Is your business growing… but everything feels harder instead of easier?

    In this episode of SoTellUs Time with Trevor & Troy Howard, we break down one of the biggest hidden problems in business growth: the systems that got you here are now holding you back.

    At the beginning, everything works. You know every customer. You handle every call. You control every detail.
    But then growth hits…

    Suddenly you're dealing with:
    ❌ Missed calls
    ❌ Scheduling mistakes
    ❌ Team confusion
    ❌ Inconsistent customer experiences
    ❌ More complaints than ever

    And the worst part? You feel like YOU are the bottleneck.

    Here's the truth: Growth doesn't just expose problems… it creates new ones.

    In this episode, we show you exactly:

    • Why your systems break as you scale
    • The hidden dangers of "just figuring it out as you go"
    • The warning signs your business is outgrowing your structure
    • How to shift from chaos to control with real systems
    • How to build a business that runs WITHOUT you being involved in everything
    TIMESTAMPS

    0:00 Everything worked… until you grew
    2:00 Why growth breaks your business systems
    6:00 Warning signs your systems are failing
    9:00 How to fix broken systems and scale properly
    14:00 Turning growth problems into your biggest advantage

    WHAT YOU'LL LEARN

    If you're a business owner, entrepreneur, or leader trying to scale, this episode will help you:

    ✔️ Stop relying on memory and "hustle" to run your business
    ✔️ Replace inconsistent processes with repeatable systems
    ✔️ Eliminate confusion across your team
    ✔️ Build leadership so you're not the only decision-maker
    ✔️ Implement tools like CRM, automation, and communication systems the RIGHT way
    ✔️ Create predictable growth instead of constant chaos

    KEY TAKEAWAY

    If growth feels harder instead of easier…
    Your systems are behind your business.

    And until you fix that, scaling will always feel stressful.

    REAL BUSINESS APPLICATION

    Whether you run:

    • A home service business
    • A childcare center
    • A salon or med spa
    • A local service company

    This episode will help you fix the operational gaps that are costing you customers, revenue, and sanity.

    POWERFUL FRAMEWORK FROM THIS EPISODE

    ➡️ Move from People-Dependent → System-Dependent
    ➡️ Document everything (SOPs, checklists, processes)
    ➡️ Implement tools AFTER fixing your process
    ➡️ Build leadership layers in your business
    ➡️ Create feedback loops to catch problems early

    CHALLENGE FOR YOU

    What's ONE system in your business that isn't keeping up?

    Fix it this week.
    That's how real growth happens.

    SUBSCRIBE & CONNECT

    Subscribe to SoTellUs Time: https://www.youtube.com/sotellus
    Learn more about SoTellUs: https://www.sotellus.com

    ABOUT SOTELLUS

    SoTellUs helps businesses capture, manage, and amplify customer experiences through reviews, automation, and AI-powered communication tools that drive real growth.

    business growth problems, scaling a business, why businesses fail when scaling, business systems and processes, small business growth strategy, operational systems for business, CRM systems for small business, leadership in business growth, how to scale without chaos, business automation tools, entrepreneur growth tips, systemize your business, customer experience systems, business efficiency strategies
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    18 分
  • How to Run Better One-on-One Meetings With Your Team | Leadership, Accountability & Employee Growth

    How to Run Better One-on-One Meetings With Your Team | Leadership, Accountability & Employee Growth
    2026/04/14
    Do your one-on-one meetings feel awkward, inconsistent, or like a waste of time? In this episode of SoTellUs Time, Trevor and Troy Howard break down how to run better one-on-one meetings with your team so they actually improve communication, accountability, performance, and employee growth. If your meetings usually turn into shallow check-ins, uncomfortable conversations, or basic status updates, this episode will show you a simple structure that makes every one-on-one more productive and valuable. Great leaders know that one-on-one meetings are not just another task on the calendar. They are one of the most powerful tools for improving employee retention, team morale, leadership communication, workplace culture, accountability, and professional development. When employees feel heard, supported, and clear on expectations, they perform better, trust leadership more, and are more likely to stay engaged long term. In this episode, we talk about why one-on-one meetings matter more than most leaders realize, especially in businesses where trust, communication, customer experience, and consistency matter every day. Whether you lead a home service company, childcare center, sales team, office staff, field team, or growing small business, effective one-on-ones can help you reduce surprises, prevent burnout, improve execution, and build a stronger culture. We also break down the biggest mistakes leaders make in one-on-ones. Too many managers only meet when there is a problem, which makes the meeting feel negative from the start. Others turn the conversation into a status report instead of a development conversation. Some leaders dominate the conversation instead of listening, while others constantly cancel or reschedule, sending the message that the meeting is not important. These small habits quietly damage trust and make leadership less effective. That is why we share a simple 5-part structure for better one-on-one meetings that you can start using immediately: Personal Check-In – start human, not transactional Wins and Progress – reinforce what is working Challenges and Obstacles – coach through what is getting in the way Accountability and Priorities – get clear on the most important next steps Growth and Feedback – help team members improve and level up over time This structure helps leaders ask better questions, listen more effectively, create clarity, and make one-on-ones a place where trust and growth actually happen. Instead of just reviewing tasks, you will learn how to create a rhythm that improves performance without micromanaging. You will also learn how to use these meetings to strengthen field accountability, improve customer experience, celebrate wins like positive reviews or completed jobs, and help employees stay aligned with business goals. If you are trying to become a stronger leader, build a healthier team culture, improve employee performance, and create better communication with your staff, this episode is for you. In this episode, we cover: How to run better one-on-one meetingsWhy one-on-ones matter for leadership and culture Common one-on-one meeting mistakesA simple structure for productive employee meetingsHow to improve accountability without micromanagingHow to help employees grow through better conversationsHow to build trust and retention with consistent leadership Better management habits for small business owners and team leaders Timestamps: 0:00 – Introduction and hook 1:30 – Why one-on-one meetings matter more than you think 3:30 – The biggest mistakes leaders make 4:30 – A simple 5-part structure for better one-on-ones 12:00 – Pro tips to make one-on-ones actually work 13:30 – Real-world impact of great one-on-one meetings 14:30 – Closing challenge and call to action If you enjoy conversations about leadership, business growth, customer experience, team accountability, marketing, and building better systems, subscribe to SoTellUs Time for more episodes designed to help you grow your business and lead at a higher level. Subscribe to SoTellUs Time: https://www.youtube.com/@sotellus Learn more about SoTellUs: https://www.sotellus.com/ #OneOnOneMeetings #Leadership #TeamManagement #EmployeeRetention #Accountability #BusinessLeadership #ManagementTips #SmallBusiness #WorkplaceCulture #LeadershipDevelopment
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    24 分
  • The Hidden Cost of Average Employees in Business

    The Hidden Cost of Average Employees in Business
    2026/04/07
    What is "average" really costing your business? In this episode of SoTellUs Time, Trevor Howard and Troy Howard break down the hidden cost of tolerating average performance in your business—and why mediocrity is never neutral. Whether you run a home service business, childcare center, local service company, or growing organization, allowing average employees, average follow-up, average customer service, and average leadership standards can quietly destroy your culture, customer experience, growth, and peace of mind. Too many business owners keep people around because they are "not terrible." They show up. They do enough. They stay just above the line. But here's the real question: would you clone them? Would you want an entire team of people who operate at that level? If the answer is no, then you may already be paying the price for tolerating average without realizing how deep that cost really goes. In this episode, we talk about how average performance spreads across a company. What you tolerate becomes the standard. When one team member gets away with doing the minimum, avoiding initiative, failing to follow up quickly, delivering inconsistent customer experiences, or refusing to take ownership, the rest of the team notices. High performers start asking themselves why they work so hard when others do less and get treated the same. Over time, your strongest people either disengage or leave—and your culture starts drifting toward the lowest acceptable standard. We also break down how average hurts your customer experience. Customers do not judge your business by your intention. They judge it by what they experience. A slow response. A missed call. A weak follow-up. A team member who solves the technical problem but never builds trust. A teacher who supervises children but never truly engages with them or communicates well with parents. These things may seem small in the moment, but they create uncertainty, lower confidence, and erode trust. For childcare businesses, average can show up in teachers or staff members who cover the basics but fail to create meaningful parent communication, child engagement, warmth, and reassurance. Parents are not just paying for supervision—they are trusting you with the people they love most. Even small gaps in communication, enthusiasm, attentiveness, or consistency can create doubts that affect retention, referrals, and reputation. For home service businesses, average often shows up in technicians or office staff who get the job done but fail to create a memorable experience. They may fix the problem, but they do not educate the customer, build connection, communicate clearly, offer additional value, or create the kind of trust that leads to reviews, referrals, repeat business, and long-term loyalty. In a competitive market, being average is expensive. Customers remember how you made them feel, not just whether the task got done. This conversation also covers one of the biggest problems business owners face: average employees cap growth. You cannot scale excellence on an average team. When your team does not execute at a high level, the owner becomes the bottleneck. You end up fixing mistakes, handling escalations, checking work, answering questions that should not need to be asked, redoing tasks, and carrying a mental load that keeps you trapped in the day-to-day. Instead of leading, building systems, improving marketing, growing revenue, and creating the future of the business, you stay stuck managing preventable problems. We also talk about the emotional toll average takes on owners and leaders. The constant frustration. The repeated reminders. The silent disappointment. The energy drain that comes from knowing things are not being done the right way. Many owners live in a cycle of thinking, "Why can't they just do it right?" That frustration affects not only operations, but also leadership clarity, strategic thinking, and personal peace. The longer average is tolerated, the more exhausted the owner becomes. So why do we tolerate average in the first place? In this episode, Trevor and Troy unpack the real reasons. Sometimes it is fear. "It is hard to find good people right now." "At least they show up." "I do not have time to replace them." "I do not want the drama of another hard conversation." Other times it is a leadership issue. Expectations are unclear. Standards are not written down. Performance is not measured. Owners hint instead of being direct. They hope things improve without ever clearly addressing the gap. That is where this episode becomes practical. We do not just talk about the problem—we talk about how to fix it. We walk through how to define what great actually looks like in your business. That means getting specific about response times, communication expectations, ownership, follow-up, customer interaction standards, attitude, consistency, initiative, and performance. Great cannot be vague. If your team cannot see it, they cannot hit it....
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    20 分
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