In this episode of Navigating Risk, host Luca Rosi speaks with Chris Andrew, Gallagher's Strategic Planning & Communication Consulting Lead, about the emergent risks and trends revealed in the 2026 State of the Sector report.

Chris breaks down why many organisations are struggling to keep pace with change and how leaders can close the widening readiness gap. From line‑manager capability and workforce burnout to the realities of AI adoption, the conversation highlights the steps organisations must take to strengthen resilience and better support their people.

This episode explores:
• What the readiness gap is and its implications for leadership and organisational performance
• Why line‑manager capability continues to be the top people‑related risk
• The impact of information overload and how to simplify communication with context
• How governance and guardrails accelerate confident, responsible AI adoption
• The growing importance of personalisation, segmentation and human‑centred communication
• Practical actions leaders can take to improve capability and navigate constant change

A insight rich episode for senior leaders focused on culture, risk, transformation and the future of work.

Disclaimer - The sole purpose of this podcast is to provide guidance on the issues covered. This podcast is not intended to give legal advice, and, accordingly, it should not be relied upon. It should not be regarded as a comprehensive statement of the law and/or market practice in this area. We make no claims as to the completeness or accuracy of the information contained herein or in the links which were live at the date of publication. You should not act upon (or should refrain from acting upon) information in this publication without first seeking specific legal and/or specialist advice. Arthur J. Gallagher Insurance Brokers Limited accepts no liability for any inaccuracy, omission or mistake in this publication, nor will we be responsible for any loss which may be suffered as a result of any person relying on the information contained herein.