Your organisation might have a polished strategy deck, a neat org chart, and a backlog full of “agile” work, yet decisions still stall and accountability still blurs. That is the gap we tackle with our guest Martin Pfiffner, author of The Neurology of Business. He identifies the missing third dimension of structure. Beyond anatomy (boxes) and physiology (process), we dig into organisational neurology, the real wiring of decision rights, control, and communication. When that wiring is unclear, work escalates, leaders overload, and you end up with what Dan Davies calls an unaccountability machine.

We bring cybernetics into the boardroom without the jargon. Martin explains why communication never works perfectly, and why viable systems rely on negative feedback loops and closed-loop control to correct mistakes quickly. We connect that thinking to the Viable System Model, recursion levels, and the very practical question most organisations avoid: who steers whom, and which dimension actually leads, product, region, customer, or something else. That clarity is often the difference between moving at speed and getting stuck in endless consensus.

We also challenge common strategy habits: confusing planning horizons with strategy, treating strategy as a one-off project, and ignoring constraints created by past investments and relationships. Instead, we talk about real-time strategy cycles, essential variables that simplify complexity, and how to navigate uncertainty without pretending you can predict it.

We finish with a sharp warning and a hopeful path for AI. AI will not fix a broken organisation; it will accelerate it. Fix the decision and governance structure first, then use AI to strengthen organisational memory, sensing, and learning. If you find this useful, subscribe, share it with a colleague who wrestles with decision bottlenecks, and leave us a review with the one structural question your organisation needs to answer next.

Find Martin's Work:
LinkedIn: https://www.linkedin.com/in/martin-dr-pfiffner-07534459/
His book The Neurology of Business: https://amzn.eu/d/046UympH

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🔗 Full episodes, show notes, and resources: https://www.lbiconsulting.com/strategymeetsreality-podcast

📺 Watch on YouTube → https://www.youtube.com/@StrategyMeetsReality

Connect with host Mike Jones → https://www.linkedin.com/in/mike-h-jones/

AI is moving fast, but the real risk is moving fast in the wrong direction. We sit down with Dr Mark Bloomfield, founder of Turbulence and a fellow at Cambridge Judge Business School, to get past the hype and talk about what AI transformation looks like when strategy meets reality. If you have ever heard “we need an AI strategy” and felt the room skip the hard questions, you will recognise the boardroom tension we unpack: change management, competitive advantage, and the uncomfortable truth that with AI, there is no neat finish line.

We challenge the efficiency-first story that dominates so many generative AI rollouts. Yes, AI can cut cycle times, but we argue the bigger prize is capacity: headspace for better judgment, clearer choices, and the courage to reimagine work. Mark explains why AI is best treated as a capability, not a magic USB-C plug-in, and we explore practical uses like strategy simulation, horizon scanning, synthetic personas, and using voice agents to interrogate ideas rather than blindly accepting “synthesis”.

We also get honest about the darker edges: outsourcing judgment, metacognitive laziness, AI obesity, hidden operational costs, token economics, and the way incentives can trigger fear or even sabotage. From governance and accountability to how humans and agentic AI might coordinate work, we keep coming back to one theme: intentional use, with humans staying responsible for meaning, context, and decisions.

If you want a pragmatic, human-centred take on generative AI, organisational change, and strategic planning, hit play. Subscribe, share this with a colleague who is drowning in AI noise, and leave us a review with your answer: where will you draw the line on what you will not outsource?

Find Mark's work here: https://www.linkedin.com/in/drmarkbloomfield/

Send Mike a Message

Enjoying the show?

Subscribe and leave a review on your favourite platform — it helps more people find the podcast.

🔗 Full episodes, show notes, and resources: https://www.lbiconsulting.com/strategymeetsreality-podcast

📺 Watch on YouTube → https://www.youtube.com/@StrategyMeetsReality

Connect with host Mike Jones → https://www.linkedin.com/in/mike-h-jones/

Strategy fails in the gap between the plan and the lived reality of work, and that gap is where most leaders burn out. We sit down with Richard Claydon, an organisational theorist focused on leadership in complex and ambiguous environments, to name what’s really happening when teams feel overloaded, stuck and quietly cynical despite “doing everything right”.

We dig into the confusion tax: the hidden cost that appears when run work, serve work and change work become tightly entangled. That’s when the coordinating middle gets squeezed, sensemaking time disappears, and only operational delivery looks visible or legitimate. Richard offers a sharp lens on the lived experience as stretch, tangle and drift, and we challenge the false fixes that turn into theatre, from extra boards and reporting to superficial wellbeing initiatives that never touch the underlying system.

From there, we build a practical model of leadership that goes beyond direction and care. Richard explains three leadership grammars: sovereignty (decisions and clarity), solidarity (trust and commitment) and the missing piece, sensemaking (reading conditions, aligning interpretations and choosing moves the system can bear). We also explore “Maya”, an amalgamation of effective leaders, to show how sensemaking becomes action through interpretation, mobilisation across stakeholders and small bounded experiments that create islands of coherence you can scale.

If you care about leadership development, organisational complexity, systems thinking and strategy execution that actually works, this conversation will give you language and methods you can use immediately. Subscribe for more, share this with a leader who needs breathing room, and leave a review with the biggest source of confusion tax in your organisation.

Find Richard's work here:
Substack: https://richardclaydon.substack.com/
LinkedIn: https://www.linkedin.com/in/drrichardclaydon/

Send Mike a Message

Enjoying the show?

Subscribe and leave a review on your favourite platform — it helps more people find the podcast.

🔗 Full episodes, show notes, and resources: https://www.lbiconsulting.com/strategymeetsreality-podcast

📺 Watch on YouTube → https://www.youtube.com/@StrategyMeetsReality

Connect with host Mike Jones → https://www.linkedin.com/in/mike-h-jones/