In this episode of the Tea & Mortgage podcast, John Coleman and Norm discuss how AI is rapidly evolving and how JC Mortgages is using it to improve client experience without replacing human advice.

They share an update on a newly introduced AI phone agent that transparently contacts new leads to send a link and speed up getting clients connected with an advisor, noting mixed reactions but emphasizing authenticity and reputation.

You’ll also hear the state of AI in everyday work described as a “caddy, not the golfer,” best used to eliminate drudge work (a 10-80-10 approach) so professionals can focus on nuanced, human-to-human guidance.

But they also warn against generic “AI slop” from other companies and professionals, talk about faster file review and operational efficiency, and explore broader impacts on jobs, demographics, and society, while expecting continued demand for authentic relationships and in-person connection.

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As always, please contact us if you have any questions about the new Flex Mortgage or need anything at all!

- John Coleman

JC Mortgages
☎️ 01-8102032
📲 086 3970039
📩 john@jcmortgages.ie
💻 www.jcmortgages.ie

00:00 Cold Open Banter

00:35 Why This AI Update

01:25 AI Phone Agent Rollout

03:08 Authenticity Over Automation

06:49 AI Ick And Staying Human

08:48 Faster Mortgage Journey

11:43 Humans Still Matter

13:05 Growth With Tech

15:12 Jobs And Skills Shift

18:41 Early Adopter Lessons

22:25 Building Tools Cheaper

24:28 Society And Economic Impact

31:06 Where AI Replaces Work

33:02 Tech Is Good And Bad

34:28 Wrap Up And Contact