『The Hotelier Helpcast』のカバーアート

The Hotelier Helpcast

The Hotelier Helpcast

著者： Gerry MacPherson
無料で聴く

概要

 Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!Copyright@Keystone Hospitality Property Development | All Rights Reserved マネジメント・リーダーシップ リーダーシップ 出世 就職活動 経済学
エピソード
  • How to Fix Hotel Bookings, Time, and Stress With the 3 Fixes Framework-123

    How to Fix Hotel Bookings, Time, and Stress With the 3 Fixes Framework-123
    2026/05/19

    Guest complaints are not the real reason hotels lose guests.

    👇 FREE RESOURCES

    📘 Your Independent Hotel Blueprint
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download


    ✅ Front Desk SOP Starter Pack
    https://hotelierhelpcast.com/front-desk-sop-starter-pack-2


    🌐 Hotelier Helpcast Website
    https://hotelierhelpcast.com/

    The 3 Fixes Every Independent Hotel Owner Needs


    Low bookings, no time, and constant stress are often connected. In this Hotelier Helpcast episode, Gerry MacPherson shares the 3 Fixes framework for independent hotel owners. Learn how to focus on bookings, time, and stress so you can stop guessing and choose the next right step with more clarity.


    This is a practical, conversational episode for hotel owners who feel stretched thin and want more confidence at the front desk.


    Gerry MacPherson knows hotel ownership is not always glamorous.

    Years ago, he helped operate a small hotel in Halifax, Nova Scotia, where he experienced first-hand the pressure, unpredictability, and daily chaos that many independent hotel owners still face today.

    Since then, Gerry has spent decades working in hospitality, tourism, and hotel operations, visiting properties across the world and learning what truly makes independent hotels succeed.

    Today, through Hotelier Helpcast, he helps hotel owners create calmer operations, stronger guest experiences, more direct bookings, and less stress through practical systems and honest hospitality conversations.

    🎧 New episodes released weekly.


    CONNECT

    Facebook Group
    https://www.facebook.com/groups/thehotelierhelpcast


    LinkedIn
    https://www.linkedin.com/in/gerrymacpherson/


    Instagram
    https://www.instagram.com/hotelierhelpcast/

    🎙 Make sure to subscribe and share the podcast with another hotel owner.

    続きを読む 一部表示
    13 分
  • How to Stop Losing Guests at the Front Desk (Even When Complaints Keep Coming)-122

    How to Stop Losing Guests at the Front Desk (Even When Complaints Keep Coming)-122
    2026/05/12

    Guest complaints are not the real reason hotels lose guests.

    👇 FREE RESOURCES

    📘 Your Independent Hotel Blueprint
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    ✅ Front Desk SOP Starter Pack
    https://hotelierhelpcast.com/front-desk-sop-starter-pack-2

    🌐 Hotelier Helpcast Website
    https://hotelierhelpcast.com/

    The real reason happens at the front desk, during those first emotional seconds when a guest feels frustrated, unheard, or rushed.

    In this episode of Hotelier Helpcast, Gerry MacPherson explains why complaints feel so overwhelming for independent hotel owners and how one small shift can calm tense interactions, improve guest recovery, and reduce stress for both staff and guests.


    If you own, manage, or dream of running an independent hotel, this episode will help you understand:
    • Why complaints escalate
    • Why rushing makes things worse
    • What guests actually want first
    • How to create calmer front desk conversations
    • How better complaint handling improves loyalty


    This is a practical, conversational episode for hotel owners who feel stretched thin and want more confidence at the front desk.


    Gerry MacPherson knows hotel ownership is not always glamorous.

    Years ago, he helped operate a small hotel in Halifax, Nova Scotia, where he experienced first-hand the pressure, unpredictability, and daily chaos that many independent hotel owners still face today.

    Since then, Gerry has spent decades working in hospitality, tourism, and hotel operations, visiting properties across the world and learning what truly makes independent hotels succeed.

    Today, through Hotelier Helpcast, he helps hotel owners create calmer operations, stronger guest experiences, more direct bookings, and less stress through practical systems and honest hospitality conversations.

    🎧 New episodes released weekly.


    CONNECT

    Facebook Group
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn
    https://www.linkedin.com/in/gerrymacpherson/

    Instagram
    https://www.instagram.com/hotelierhelpcast/

    🎙 Make sure to subscribe and share the podcast with another hotel owner.

    続きを読む 一部表示
    12 分
  • How Do You Stop Your Front Desk Running Your Hotel?-121

    How Do You Stop Your Front Desk Running Your Hotel?-121
    2026/05/05

    Sign up for the Free “FROM CHAOS TO CONTROL: The 3 Fixes Every Hotel Owner Needs” webinar.

    https://app.meetvio.com/webinar/registration/68c02baf2457d0900f831e6d


    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    Your front desk is running your hotel (stop the daily chaos)


    If your front desk controls your day, your mood, and your guest reviews, you are not alone. In Episode 121, we name the real problem and make one practical shift that reduces interruptions fast. Grab the free Front Desk SOP Starter Pack: https://hotelierhelpcast.com/front-desk-sop-starter-pack-2 and download Your Independent Hotel Blueprint: https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    #Front Desk #Hotel Front Desk #independenthotels #hotelmanagement #hotelier #guestexperience #hoteloperations #frontdesk #hospitalitytraining #directbookings #hotelowners #hospitalityindustry


    ⇒ TO READ THIS EPISODE ON HOTELIER HELPCAST.COM (PUBLISHED ON MAY 7TH, 2026)
    https://hotelierhelpcast.com/2026/05/how-do-you-stop-your-front-desk-running-your-hotel-121

    Grab your copy of the free “Your Independent Hotel Blueprint”.
    https://hotelierhelpcast.com/hotelier-helpcast-pdf-download

    🎓 Find hotel templates & checklists inside “The Hotel Owner’s Roadmap: 90 Days to More Bookings, More Time, & Less Stress” course→ https://courses.keystonehospitalitydevelopment.com/course/the-hotel-owners-roadmap-90-days-to-more-bookings-more-time-and-less-stress/

    Gerry MacPherson LinkedIn Profile — https://www.linkedin.com/in/gerrymacpherson/

    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8811511/
    Facebook — https://www.facebook.com/groups/thehotelierhelpcast


    Say hi on social
    LinkedIn — https://www.linkedin.com/company/hotelier-helpcast/

    Facebook — https://www.facebook.com/hotelhelpcast/

    Instagram — https://www.instagram.com/hotelierhelpcast/

    BlueSky — @hotelhelpcast.bsky.social


    Listen to The Hotelier Helpcast PODCAST here
    https://hotelierhelpcast.com/Podcast


    YouTube Channel (EPISODE PUBLISHED ON MAY, 6TH, 2026)
    https://www.youtube.com/@HotelierHelpcast


    A Division of Keystone Hospitality Property Development

    続きを読む 一部表示
    23 分
adbl_web_anon_alc_button_suppression_c
まだレビューはありません