『The Power of Conversational Research for Customer Insights』のカバーアート

The Power of Conversational Research for Customer Insights

The Power of Conversational Research for Customer Insights

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The research fraud crisis is louder than the industry wants to admit, and the companies still shopping from the same compromised sources are not solving it. They are funding it. On this episode of Ponderings from the Perch, the Little Bird Marketing podcast, host and CEO Priscilla McKinney sits down with Jennifer Reid, Co-CEO and Chief Methodologist at Rival Group, to pull back the curtain on what it actually takes to build research panels from the ground up, and why that decision is more consequential than most brands realize. The assumption that mobile-first methodology is a workaround for younger audiences is flatly wrong, and Reid has the data to prove it. The pandemic quietly leveled the playing field in ways the research industry has yet to fully reckon with. Market segmentation built on outdated demographic assumptions about who uses what technology is quietly distorting the customer insights brands think they have. "The beauty of the mobile device is it's your mobile device. Psychologically, it is a very personal, private device," Reid explains. "Our relationship with our phones is different from our relationship with our computers." The decision to own your audience source rather than rent it is not just an operational one. It is a stance on the value of research quality. Reid has built panels three times across her career, and the conditions that finally made it possible to do it right say something uncomfortable about what the industry has been willing to settle for. Music written and performed by Leighton Cordell. Sponsors: Priscilla McKinney is not just a CEO; she is also a LinkedIn Influencer. The reality is that very few people are using LinkedIn efficiently or effectively, and if you’re not careful, social media can become a black hole. When you emerge, you find you wound up in a place you never intended to go and you’re wondering where all the time went. Time is precious, and trying to be everything to everyone means becoming nothing to no one. That's why she's developed a transformative 12-week course that goes beyond basic tips and tricks – teaching you how to build a strategic network and create stellar content that cuts through the LinkedIn noise. Click here to learn more, and sign up for a spot in her social influence course today! Ever feel like your marketing plan is just... meh? You've got the pieces, but are they really working together? We often find that even when companies are doing the right things, they may not be doing them in the right order. The results are, well, no results. Curious how you can effectively evaluate your marketing efforts? Want clarity on your next best strategic move? Take our Marketing Assessment Quiz and in just minutes, discover exactly where you stand – and where you could be going. Click here and take the quiz today and don’t leave success to chance.
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