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Where does fair wear and tear end… and damage begin?

Andrew Nguyen and Robert Gallo explore this critical distinction and why it continues to create confusion across the industry.

More importantly, they share how property managers can use this understanding as a practical tool to guide conversations, reduce conflict, and make better decisions when it matters most.

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In this episode, host Andrew Nguyen sits down with Eloise Sweatman of Ray White Frankston to discuss her journey in property management and the experiences that have shaped her career.

Eloise shares insights from the front line of the real estate industry, reflecting on the challenges, responsibilities, and rewarding moments that come with being a property manager. She also discusses the dedication and approach that led to her being recognised as Ray White International’s Property Manager of the Year last year.

From managing relationships with landlords and tenants to navigating the fast-paced demands of the industry, this conversation provides valuable insights into what it takes to succeed in property management. Eloise’s story offers both inspiration and practical lessons for those working in or considering a career in the real estate sector.

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In this episode, we dive into real tribunal and courtroom experiences that every practitioner can learn from. From the unwritten rules of courtroom etiquette to the surprising challenges of appearing in hearings via video conference, we explore what works, what doesn’t, and the lessons that only come from being in the trenches.

Rob and Andrew dive into the real-life battles fought in tribunals and courtrooms. Through candid stories from the trenches, this podcast explores the challenges, lessons, and unexpected moments that arise in VCAT.