Send us Fan Mail

In this episode of The Property Management Playbook, Andrew Nguyen and Rob unpack the landmark VCAT case of Zovi v Ray (2025), a decision that highlights the critical importance of following the correct legal process when seeking possession of a rental property.

Andrew and Rob also delve into the often-overlooked issue of subletting and the operation of section 91R, examining whether sub-renters can affect a landlord's ability to regain vacant possession. They discuss VCAT's approach to balancing the interests of landlords and renters, the significance of proper documentation, and why even well-intentioned actions can fail if the legal process is not followed correctly.

Whether you're a property manager, landlord, or real estate professional, this episode offers valuable insights into notices to vacate, possession proceedings, and the practical lessons that every property professional should take away.

Send us Fan Mail

In this episode, host Andrew Nguyen sits down with Amy Blackburn for a thoughtful conversation about what great service really looks like in property management and how making a positive impact on others has shaped her career. With more than 20 years in the industry, Amy reflects on why she chose property management, the role that influenced her approach to service, how the industry has evolved over the years, and why supporting people remains at the heart of the profession. She also shares valuable insights into what leaders can do to better support and empower their teams.

Packed with experience, perspective, and practical insights, this is an episode property professionals won’t want to miss.

🎧 Tune in now to hear Amy’s journey and lessons from two decades in the industry.

Send us Fan Mail

In this episode, Rob and Andrew explore a quirky section of the Residential Tenancies Act - Section 91ZK. What is it? And when will you use it?

This is a must-listen for property managers.