Before letting any system answer calls, draft documents, or talk to clients on your behalf, there's a short list of questions every owner should be able to answer. In this episode, Andy from Antek Automation walks through the practical risk conversation every small firm should have — privacy, accuracy, oversight, what happens when something goes wrong — and exactly how to set things up so you stay in control. Especially relevant for law firms and other professional service firms with confidentiality obligations.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: How to Deploy AI Agents Safely in Your Service Business.

• Tip number one: know exactly where client data goes and how it's stored.
• Number two: define what the system is allowed to say and not say.
• Number three: keep a full record of everything the system says.
• Number four: have a kill switch and know who can flip it.
• Number five: keep a human in the loop where the stakes are high.
• Number six: insist on insurance and indemnities that cover the new way of working.
• Number seven: do a quiet pilot before going wide.

• Full blog post: https://blog.antekautomation.com/how-to-deploy-ai-agents-safely-in-your-service-business/
• Antek Automation: antekautomation.com
• Call us: 0333 038 9960

Produced by Antek Automation — AI automation for UK small businesses.