In this episode, I’m joined by Colie James to talk about the real missed opportunity in most businesses - what happens after someone pays you.

We’re breaking down the 3 R’s that turn one client into multiple sales: Rave Reviews, Referrals & Re-bookings - and how to build them into your client experience in a way that feels natural.

What You’ll Learn:

• The biggest mistake people make with testimonials (and how to fix it)
• How to collect better client feedback without awkward asks
• Simple ways to turn happy clients into referrals (without relying on DMs)
• How to make rebooking feel like a natural next step, not a sales pitch
• Why your offboarding process might be your most underused sales tool

Guest Spotlight: Colie James

Colie James helps creative service providers build high-touch, automated client experiences using Dubsado and HoneyBook. As the host of the Business-First Creatives podcast, she teaches how intentional communication and smart systems save time, increase conversions, and elevate the entire client journey.

🔗 Colie's Email Like You Mean It sprint - click here

🔗 Free Opt In: Client Email Guide

🔗 Colie's Case Study Example Page

🔗 Colie's Podcast: You Can Build Authority & Visibility Without Shaking It on Social Media with Kylie Kelly [Ep 272]

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🎉 Join my Skool group - $9 p/m - Email Marketing Skool here:
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