Why People Still Drive Debt Collection Performance | Ep. 286
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Why People Still Drive Debt Collection Performance | Ep. 286
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Is AI in debt collection replacing people or helping build better collectors?
Brandon Lane, Executive Vice President at First Credit Services, joins Adam Parks to break down Agent Assist, coaching, compliance, and the human side of receivables management. This episode explores why technology improves efficiency, but leadership, culture, and people still drive performance.
Listen now and subscribe for more conversations on people-powered AI solutions for debt collection.
Podcast website:
https://receivablespodcast.com/videos/human-side-debt-collection-brandon-lane
First Credit Services, Inc. website:
https://www.firstcreditonline.com/
Brandon Lane LinkedIn:
https://www.linkedin.com/in/brandon-lane-59166ba/
First Credit Services, Inc. LinkedIn:
https://www.linkedin.com/company/first-credit-services/
AI in debt collection,
Brandon Lane,
First Credit Services,
agent assist,
receivables management,
debt collection technology,
collection agency leadership,
BPO collections,
customer experience,
compliance coaching
#AIinDebtCollection #BrandonLane #ReceivablesManagement
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