A loan officer submits a file. It comes back reviewed in 12 seconds. He submits another. Then another. By lunch, his entire month's backlog is cleared. His manager calls to check why he is not working. He says he is supervising the AI. The manager promotes the AI.
That story sets up everything Ankur Patel is building at Multimodal, and this conversation goes deep into why agentic AI in financial services is harder, more regulated, and far more defensible than anything a general-purpose tool can offer.
ABOUT THE GUEST
Ankur Patel is the Founder and CEO of Multimodal, a company building agentic AI for the most complex workflows in financial services including loan underwriting, insurance claims, and KYC. Before Multimodal, he worked at JP Morgan and Bridgewater, built and sold two startups, wrote two books published through O'Reilly, and hosts his own podcast covering AI in financial services. He is a Princeton graduate based in New York with over 15 years at the intersection of finance, data, and machine learning.
REFERENCES AND RESOURCES MENTIONED
Crossing the Chasm by Geoffrey Moore — https://www.goodreads.com/book/show/61329.Crossing_the_Chasm
GLOSSARY
#kyc : Stands for Know Your Customer. A regulatory process that banks and financial institutions must follow to verify the identity of their clients. It typically involves collecting and reviewing documents to prevent fraud and money laundering.
#underwriting : The process by which a financial institution evaluates the risk of offering a loan or insurance policy. It involves reviewing financial documents, applying decision criteria, and deciding whether to approve an application.
#agenticai : AI systems that can plan and execute multi-step tasks with minimal human input. Unlike a chatbot that answers a single question, an AI agent can read a document, extract data, run calculations, flag issues, and generate a report all in sequence.
Mid-market banking: A segment of the banking industry that includes community banks, credit unions, and smaller regional lenders. These institutions are too large for consumer-only solutions but often lack the engineering teams of major enterprise banks.
CONNECT WITH THE GUEST
Ankur Patel
LinkedIn: https://www.linkedin.com/in/ankurpatel9/
Website / Company: https://www.multimodal.dev/
CONNECT WITH THE HOST
Sachin Menon, Founder and CEO, Techsigma Global
Youtube: :https://www.youtube.com/@thatbluecoatguy
LinkedIn:https://www.linkedin.com/in/sachin-menon-techsigma-technology/
Techsigma Global: https://techsigmaglobal.com
ABOUT 101 TALKS
101 Talks is a podcast where founders, operators, and business leaders share the real story behind building companies. Hosted by Sachin Menon, Founder and CEO of Techsigma Global, Bangalore.
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#AnkurPatel, #MultimodalAI, #agenticai #financialservices, #loanunderwritingAI, #insuranceclaimsautomation
And hey, if your Monday morning sounds dreadfully dull and paperwork-heavy, now you know who to call. The future of finance is AI-mazing, and Ankur’s here to lead the charge!