検索キーワード： 紛争解決・調停

Que ce soit dans la vie de tous les jours ou dans la vie professionnelle, il existe un potentiel de conflit lorsque des personnes et des caractères différents se rencontrent. Vous arrive-t-il souvent de vous retrouver dans des situations où vous vous disputez plus longtemps à cause de petits différends ou où vous ne parvenez pas à faire valoir vos intérêts ? Cela met-il en danger vos relations avec les personnes auxquelles vous tenez ou avec lesquelles vous avez une relation de dépendance ? Vous sentez-vous moins éduqué ou moins éloquent que vos interlocuteurs après une discussion ?

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

Arrêtez de vouloir contrôler l’incontrôlable, laissez donc faire ! Deux mots simples vont changer votre vie ! Vous avez du mal à atteindre vos objectifs ou à être plus heureux ? Le problème ne vient pas de vous. Le problème, c’est le pouvoir que vous donnez aux autres. Dans ce livre, vous apprendrez comment deux mots – Let Them (laissez-les) – peuvent vous délivrer de l’opinion et du jugement d’autrui. Vous serez alors libéré du besoin épuisant de vouloir tout contrôler autour de vous.

Stop Jumping to Solutions is a leadership fable about Mitchell, a well-intentioned manager stuck in a cycle of firefighting, pressure-driven decisions, and quick fixes that never truly solve anything. When one bold initiative backfires, he’s forced to face an uncomfortable truth: He isn’t failing because he isn’t smart. He’s failing because he keeps fixing symptoms instead of causes.

Inspired by the Japanese concept of kiku—a more engaged, empathetic style of listening—a sociolinguistics researcher and writer offers a ground-breaking guide to more intentional and meaningful communication. No other life form turns noise into sound, sound into language, then language into...

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations. This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

This guide to communication contains various strategies for effective and positive communication. You will learn the difference between dialogue and monologue. You will learn the meaning of "listening with your mouth" and being on the right frequency for communication with another person. This unique work houses numerous humorous anecdotes and scenarios.

When negotiations fail it can be hard to start over. Some people give up, others forget and move on, but the truly successful negotiator learns. Celebrated negotiation thought-leader and advisor to the UN Mediation Unit, Joshua N. Weiss, introduces an evidence-based model for when negotiations stall or fail. Getting Back to the Table explores the reality of failure in negotiation. It lays out the types of failure that can happen, how to cope with it when it does, and how we can be resilient in the face of it

" «حوِّل الأنظار إليك واسرق الأضواء بأناقتك». أحيانًا نواجه مواقف مزعجة، ولا نتصرف فيها بما يرضينا، ونلوم أنفسنا بعدها على ردودنا المحترمة والخجولة، لذلك نحتاج...

The Let It Be Method: A Simple Reflective Guide to Finding Balance in a World Full of Choices by Laura La’Wonder is your ultimate companion for navigating life’s complexities with clarity, peace, and purpose.

Hate and division have become a more prevalent part of our society. People can easily identify how violent or aggressive behavior has a negative impact on those involved and even those who witness it. But what about the more subtle but nonetheless negative behaviors of rudeness and incivility?

Introducing Building Resilience, a groundbreaking guide designed to teach you that resilience isn’t just a buzzword tossed around in self-help circles; it’s a way of life.

DESPRE AUDIOBOOK. Ai putea crede că știi totul despre natura conflictelor și cum pot fi soluționate. De asemenea, că orice încercare de a adânci această cunoaștere ar fi inutilă sau cel mult o acumulare de date plictisitoare și irelevante. Și, într-un fel, e posibil să ai dreptate. Dar dacă ai schimba total perspectiva? Volumul de față îți propune aplicarea câtorva instrumente de gândire neconvenționale, deși deja foarte cunoscute, precum gândirea laterală.

Toxic workplace, politics making your head spin, and team performance keeping you up at night? Is your bottom-line suffering because people are reluctant to try new approaches? Become a leader whose presence exudes psychological safety and sparks leadership in others. You can be a catalyst for promoting happiness, productivity, financial success, and innovation.

This book provides a comprehensive framework for understanding conflict, drawing on psychology, sociology, and communication studies. It examines how perception, emotion, and cognitive biases shape our responses to disagreements, and explores the impact of stress, fear, and ingrained beliefs that can escalate disputes.

How do you work? In businesses and nonprofits, families and faith communities, how we work matters. Culture Shift: Nonviolence at Work reimagines these environments as places that are united with our values. Our work can feel like a nourishing part of our life. We can look forward to meetings. Working groups can become spaces we enjoy being, where learning is continuous and mistakes are welcomed, where each person knows they matter.

NLP für Führungskräfte: Mit effizienter, gezielter und optimal situationsangepasster Kommunikation zu Souveränität und Erfolg in Führungspositionen. Sie wollen als Führungskraft so richtig durchstarten? Sie sind top qualifiziert, doch in Gesprächssituationen läuft nicht immer alles optimal? Und Sie möchten Kommunikation nicht als Notwendigkeit betrachten, sondern als Superkraft nutzen? Dann setzen Sie auf die Techniken des NLP – und dieses Hörbuch zeigt Ihnen, wie!

In Zeiten von wachsendem Leistungsdruck, Unsicherheit und komplexer Teamdynamik ist nicht Dominanz gefragt, sondern Klarheit, innere Stabilität und respektvolle Kommunikation. Dieses Buch verbindet bewährte Prinzipien der Kampfkunst mit aktuellen Erkenntnissen aus Führungspsychologie, Deeskalation und achtsamkeitsbasierter Persönlichkeitsentwicklung.

Read by the author, Katie Best. The essential leadership guide, as seen in Forbes and Harvard Business Review 'Clear, compassionate and immediately useful . . . A powerful and timely resource for leaders at every level' – Dr Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times...

SOUNDVIEW BUSINESS BOOK OF THE YEAR Control freaks. Narcissists. Slackers. Cynics. Difficult people are the worst part of a manager's job. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with...