検索キーワード： 紛争解決・調停

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...

Most investors chase headlines, trends, and short-term gains. Strategic investors build wealth by understanding the economic forces that actually drive long-term success. The Strategic Investor shows you how to think like a business economist instead of a market gambler. Rather than reacting to price swings and financial noise, this book teaches you how to evaluate real businesses, identify durable competitive advantages, understand incentives, recognize market cycles, and position your portfolio for steady compounding over time.

We all need help navigating the politics of ministry. In The Politics of Ministry, Bob Burns, Tasha Chapman, and Donald Guthrie combine their long ministry experience with sociological research on the topic. Filled with real-life stories taken from a variety of ministry settings, this book sets out wise principles and practices that help us see more clearly the political dynamics at play in our churches and parachurch ministries.

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together to transform their situation, be it a professional facilitator, manager, consultant, coach, chairperson, organizer, mediator, stakeholder, or friend. It offers a broad and bold vision of the contribution that facilitation can make to helping people collaborate to make progress.

The Dealmaker's Ten Commandments contains a practical, no-nonsense methodology for negotiating deals, managing your time, and handling crisis all at the highest level. Peppered with entertainment industry war stories, The Dealmaker's Ten Commandments has been forged in the white-hot crucible of brutal transactional combat.

Aimeriez-vous mieux interagir avec votre patron, vos collègues, vos employés, vos amis, votre conjoint et même le commis du dépanneur? C'est possible!

It’s the dirty little secret of our American civil justice system: Getting real justice in everyday lawsuits costs too much. Legal fees and hidden costs dwarf financial stakes, forcing a choice between frustrating settlement or a long slog through litigation’s due process—either path feeling like legalized extortion. This huge and growing gap in our civil justice system occupies a no-man’s land of prevailing injustice between small claims and high-stakes disputes, defying all efforts to control it for decades. Until now.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Summary: Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a...

For ages, philosophers, self-help gurus, religious teachers, and artists have been discussing the power of affirmations. René Descartes said, “I think, therefore I Am”. Moses in answering the Pharaoh’s question as to who sent him said, “I Am”. Even the rap artist Eminem said, “I Am whatever you say I Am, if I wasn’t why would I say I Am.” The question then looms, if positive affirmations work so well, then why isn’t everyone using them to excel in their lives? The simple answer is, that they don’t feel like their affirmations work.

Whether you run a Fortune 500 company or serve as CEO of your household, negotiating effectively is crucial to leading wisely and living well. Leading and living are a series of constant negotiations. Consider what goes on during your typical week: Can you influence your client to accept your...

Führung entsteht im Moment eines Satzes. In der Klarheit, die bleibt, wenn alles andere unscharf wird. Dieses Buch zeigt, wie Worte Orientierung schaffen – leise, präzise, wirksam. Führung wirkt nicht über Methoden oder Rollenmodelle, sondern über Sprache. Über Sätze, die Orientierung geben. Über Fragen, die Räume öffnen. Über Formulierungen, die Unsicherheit benennen, ohne sie zu vergrößern. „Führung ist Sprache“ erklärt die psychologische Mechanik dieser Momente: Warum präzise Worte Halt erzeugen. Wie Unklarheit Konflikte nährt.

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

La menzogna svelata non è un manuale per smascherare le bugie, ma un libro per comprendere cosa accade realmente nelle relazioni professionali quando la verità fatica a emergere. Nel lavoro, nelle aziende, nella vendita e nella negoziazione, le persone raramente mentono per ingannare. Molto più spesso lo fanno per proteggersi: dal giudizio, dal conflitto, dalla perdita di ruolo o di credibilità.

Leadership culture is like a multi-layered quilt spun with strands of human DNA, conditioning and habits. And this book deals with the differences, perspectives, priorities, human nature and cultures that are as variable as the cells in the human body. Many leaders, and prospective leaders, confuse personality with the job and think of their team as underlings to be dominated. This book differentiates between 'command culture' and 'service culture', 'inclusiveness and exclusiveness', ego, and the spirit.

Prólogo Este libro no trata de "unas pocas manzanas podridas". Se trata de una cultura donde el engaño es un modelo de negocio y la confusión una línea de productos. SCAMerica = ESTAFAmerica no es un error tipográfico. Es un diagnóstico. Cada día, los consumidores se encuentran en una tormenta de letras pequeñas, patrones oscuros, falsa urgencia y ofertas demasiado buenas para ser verdad. La estafa no es solo el correo del falso príncipe o la llamada telefónica sobre tu "garantía extendida".

Nada é mais inspirador do que uma grande visão que se torna uma nova e triunfante realidade. Pense em como o Empire State Building passou de um esboço a uma joia no horizonte de Nova York em 21 meses, ou como o iPod da Apple passou de um projeto com um único funcionário a um lançamento de produto em onze meses. São histórias maravilhosas. Mas na maioria das vezes as grandes visões se transformam em pesadelos. Quase todas as grandes cidades do mundo têm um fiasco do tipo no seu quintal.

"Building Better Relationships" provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Readers will learn to practice empathetic listening, manage expectations strategically, and skillfully handle conflicts, turning challenging situations into opportunities to reinforce trust.

Dieses Buch ist kein weiterer Ratgeber voller hektischer Tipps , sondern eine Einladung zu einer anderen Art zu leben: würdevoll, klar, wirksam . In einer kultivierten, an frühere Jahrhunderte erinnernden Sprache zeigt das Werk, wie Probleme ihren Schrecken verlieren und stattdessen zu königlichen Chancen werden.