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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.  

On a remote island off the coast of Maine lies a secluded estate. There, behind wrought iron gates and rock walls, sits Halcyon Hall. Today, it is an exclusive spa catering to wealthy elites and pampered celebrities. But once, it had another name - and a terrifying reputation.... Rosemary Tulle has come to Halcyon Hall desperate to find her younger sister. Seventeen-year-old Genevieve left a brief, troubling message on Rosemary's phone, begging to be picked up. But Rosemary is not on the visitor list, and no one will let her in.... 

Join best-selling authors Leslie Meier, Lee Hollis, and Peggy Ehrhart for a collection of the coziest Christmas capers! Everyone dreams of a picture-perfect small-town Christmas, but when murder is in the cards, some holiday greetings are addressed to kill....   

More than just a book full of the latest information, this is a dynamic, interactive, and personalized journey of recovery for those impacted by adverse childhood experiences (ACES). Finally, they can put their past behind them where it belongs! For those who have grown up in a family with addiction, mental illness, or other adverse childhood experiences (ACES), the heartache and pain doesn't end when they grow up and leave home.

This comprehensive book is the first to explore all six of the critical lifestyle factors that are the root causes of autoimmune conditions - and the sources of regaining health. Drawing on her own inspiring return to resilient health, as well as the healing stories of a dozen medical doctors and practitioners, plus years of research with autoimmune experts, Palmer Kippola gives listeners the tools to beat autoimmune disease - and the hope that relief and healing are possible. 

Drawing on decades of experience in treating fibromyalgia, Mayo Clinic Guide to Fibromyalgia offers research-supported, practical strategies that can help anyone with fibromyalgia live their best life now. From personal stories of people living with fibromyalgia to the compassionate expertise of its medical editors, this book seeks to first connect with people who have fibromyalgia in a way that they may not have experienced from loved ones and even doctors.

Oola is a "state of awesomeness." When your life is balanced and growing, you are living the OolaLife. You were created to live that life - you were designed by God for greatness! Before you were even born, God placed within you a special gift that no one else has and a purpose that no one else can fulfill. 

In 2006, more than 600,000 Americans - 26 percent of all deaths in the US that year - died of heart disease, making it our nation's number one killer. Now, Mayo Clinic provides a comprehensive, step-by-step plan to reduce the risks and life-changing effects of heart disease. In Mayo Clinic Healthy Heart for Life!, the Mayo Clinic provides up-to-date, clinically proven information that addresses the key causes of heart disease and provides clear, actionable advice in an easy-to-follow format.

In the context of a clear and bracing legal history of accountability for sexual assault and the legal recognition of sexual harassment, Nussbaum confronts three "citadels of pride" - the judiciary, the arts, and sports. Exposing prideful privilege in the intellectual world, unpunished narcissism in the arts, and toxic masculinity and corruption in American sports, she discusses egregious cases of male entitlement leading to sexual abuse and exploitation. 

Newcomers to Tinker's Cove, Ty and Heather Moon have moved into a dilapidated house reputed to be a haven for ghosts. Now strange noises and flickering lights erupt from the house at all hours and neighborly relations are on edge. And when a local boy goes missing near the house, it's up to Lucy Stone to unravel the mystery of the eccentric couple and their increasingly frightful behavior.

From the best-selling author of The Artist's Way comes a new, transformative guide to deeper, more profound listening and creativity. Over six weeks, listeners will be given the tools to become better listeners - to their environment, the people around them, and themselves. The reward for learning to truly listen is immense. As we learn to listen, our attention is heightened and we gain healing, insight, clarity. But above all, listening creates connections and ignites a creativity that will resonate through every aspect of our lives.

Martha Minow takes stock of the new media landscape. As Minow shows, the First Amendment of the US Constitution assumes the existence and durability of a private industry. Although the First Amendment does not govern the conduct of entirely private enterprises, nothing in the Constitution forecloses government action to regulate concentrated economic power, to require disclosure of who is financing communications, or to support news initiatives where there are market failures.

No one thought that MacTrump - Lord of MacTrump Towers, Son of New York - would ascend to the highest position in the kingdom. Yet with the help of his unhappy but dutiful wife Lady MacTrump, his clever daughter Dame Desdivanka, and his coterie of advisers, MacTrump is comfortably ensconced in the White Hold as President of the United Fiefdoms, free to make proclamations to his subjects through his favorite messenger, McTweet. The Democrati, mourning the loss of their cherished leader O'Bama, won't give up without a fight.

Two women, two millennia apart with seemingly unconnected lives - one from the Lake District in England and the other from Bethany in Palestine. Both experience loss and betrayal, which engender feelings of fear and uncertainty about what the future holds. Martha from the Lake District faces challenge and change in 2,000 A.D. as her deepest insecurities are exposed. But supported by her partner Ben, she discovers the mystical Aramaic teachings of Yeshua that offer her a pathway to self-realization and freedom.

As revelatory as Atul Gawande’s Being Mortal, physician and award-winning author Louise Aronson’s Elderhood is an essential, empathetic look at a vital but often disparaged stage of life. For more than 5,000 years, 'old' has been defined as beginning between the ages of 60 and 70. That means most people alive today will spend more years in elderhood than in childhood, and many will be elders for 40 years or more. Yet at the very moment that humans are living longer than ever before, we’ve made old age into a disease.

In the heart of Paris, in the posh building made famous in The Elegance of Hedgehog, Pierre Athens, the greatest food critic in the world, is dying. Revered by some and reviled by many, Monsieur Arthens has been lording it over the world's most esteemed chefs for years, passing judgment on their creations, deciding their fates with a stroke of his pen, destroying and building reputations on a whim. But now, during these his final hours, his mind has turned to simpler things.

Without the Keys, something terrible will happen. Something that cannot be undone. And with them, I might bring an end to the riddle of the Prophecy and my strange part in it. If Alice and I are on conflicting sides of the Prophecy, the Keys would be dangerous in her hands. Which means I have to...

New York Times bestselling author Mary Jane Clark turns up the heat in a drop-dead frightening novel about an idyllic beach community turned killer's hunting ground KEY News correspondent Diane Mayfield has to give up her vacation and bring her children and her sister to the New Jersey shore...

Being a KEY To America intern may be hazardous to your health. But even when one is nearly killed in an accident and another disappears, this year's crop of hopefuls are oblivious to the menace. Grace Callahan arrives in Newport for a weeklong broadcast from "America's First Resort," determined to launch a future in television journalism. The KEY interns have been told that at the end of the summer one of them will get a full-time job. As their number dwindles, Grace must face the real danger that lurks in an otherwise idyllic town.

A gifted healer’s powerful guidance on how therapy can help us revitalize our emotional landscape in an increasingly stressful world “A wise and compassionate book.” ―The Washington Post Mary Pipher's groundbreaking investigation of America's “girl-poisoning culture,” Reviving...