検索キーワード： 著者 "Chip Bell" すべてのカテゴリー

The South Beach Sadist is dead.... Jake had seen to that. But in two weeks, Miami has two new victims, each butchered and their bodies marked with the sign of the Sadist...a sign never revealed to the public. As cryptic clues, and the promise of a third victim, begin to arrive in his office, Jake Sullivan, chief prosecutor for the Justice Department in Miami, and Mike Lang, his investigator and best friend, are once again hunting a madman. As the trail leads to a rogue DEA agent, Jake and Mike close in on the killer, not realizing that saving victim three means saving one of their own.

When a retired United States Senator's passion for deep-sea treasure hunting off the coast of Palm Beach leads to murder, Jake Sullivan, chief prosecutor for the Justice Department in Miami, thinks he has an open and shut case: the DNA of the man pulled out of the warm waters near the ill-fated yacht matches blood found on the deck. But life is never so simple for Jake. In a rush of political maneuvering, Jake's suspect is whisked away by the State Department under a claim of diplomatic immunity. The mystery man is no simple treasure thief; he is a covert operator for the Mossad.

It's the summer of 1958, and Meyer Lansky, the mob's accountant, is barely a warm breeze away from seeing the crown jewel of his gambling empire sparkling on the ocean: Havana, the Monte Carlo of the Caribbean. Then, Castro came down from the mountains, armed and on a mission. Batista's days were numbered and so was his patronage of Lansky and his cronies. It is said that Lansky moved hundreds of millions of dollars out of Cuba. But, when he died in 1983, his estate was reported to be worth only 60,000 dollars in cash. What happened to the money?

It is the end of June, and President Jordan Fletcher has just negotiated a historical treaty with Cuba, and its signing will be held at the end of October in Miami. Because of Fletcher's past relationship with him in the Benjamin Matthews matter, he has asked Jake Sullivan to coordinate the treaty-signing ceremony.

Jake Sullivan had everything - his dream job as the chief prosecuting attorney in the Miami Office of the Justice Department, a loving family, and good friends. Many would describe him as a bulldog of a man with a strong moral streak. No one would have predicted what was about to come. When Jake Sullivan takes on a high-profile case, he naturally anticipates both a moral and a professional victory.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

A defrocked priest comes to Jake Sullivan with a fantastic tale of ancient voyages, cryptic clues, and imminent dangers from present and medieval organizations in search of history's most sought after relic. Did a secret northern voyage, never recorded in history actually occur...and is it possible that it somehow connects to ruins on the Florida Coastal Waterway?

Jake believes he has found happiness, but a devastating blow sends him back into the world of evil that lies beneath tropical beauty. He begins a path of revenge, carefully crafting a plan to ensure the end of Santiago and Group 45.

Margaritaville . . . to where we all want to escape. But what if you have to go, like it or not? Mike learns secret upon secret as he finds himself helping the man responsible for Jake’s death as the battle for the soul of Group 45 continues.