I’m your host Jenny Moebius, Flyntlok’s CMO, and today we're talking about something that doesn't get nearly enough attention when dealerships evaluate DMS software:

Customer Support.

Every software company says they have great support.

Every website has a support page.

Every vendor promises they'll be there when you need them.

BUT ARE THEY?

When a technician can't close a work order, a parts manager can't receive inventory, or an accounting process breaks at month-end, what really matters is how quickly someone responds—and whether that person can actually help.

At Flyntlok, support isn't treated like a department that sits on the sidelines.

It's a core part of the product, literally built into the product, and the customer experience.

We'll walk through what happens behind the scenes, why response time matters, how the team operates, and why our customers keep sending him swag.

We'll also demonstrate what it looks like to submit a ticket and what happens the moment it lands in our queue.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we’re talking about something every dealership cares about: service department performance that leads to growing service revenue.

Many think about service profitability as a technician problem.

But the reality is:

Service profitability starts long before a technician ever turns a wrench.

It starts with:

• getting customers back into the shop

• identifying additional work

• retaining customers for future maintenance

• maximizing technician efficiency

• and making sure every labor hour gets recovered

Today we're going to walk through how Flyntlok helps equipment dealerships grow service revenue from end to end.

Because service isn't just another department.

In a market where equipment sales can fluctuate, service is often the most controllable source of revenue and margin inside your dealership.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we’re talking about one of the biggest balancing acts inside any dealership: Smart Stocking and How to Take the Guesswork out of Parts Inventory.

How do you stock enough inventory to meet demand… without tying up cash in parts that sit on shelves for months?

Because every dealership has lived both sides of this problem:

• running out of critical parts during peak season,

• or walking through shelves full of inventory nobody’s touched in a year.

And most of the time, purchasing decisions are still being made with spreadsheets, tribal knowledge, and gut instinct.

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I’m lucky to be joined by Dean Frederick, former Business Development Manager at heavy equipment dealership Barry Equipment, and currently Flyntlok’s Senior Implementation Consultant, who’s been closely involved in rolling this out.

At Flyntlok, Dean partners with equipment dealerships to design, streamline, and implement tailored DMS solutions that drive efficiency and growth.

He’s passionate about bridging the gap between technology and people, helping clients not just use new tools, but truly unlock value from them.

I’m your host Jenny Moebius, Flyntlok’s CMO, and today we’re diving into one of our newest AI-powered products - going to general release today: Smart Receive.

Now, receiving inventory is one of those workflows that every dealership deals with constantly… but almost nobody wants to talk about it. And honestly, it’s usually manual, chaotic, and time-consuming.

So today we’re going to break down:

• The PAIN, where the process breaks,

• The PRODUCT, a quick Flyntlok demo on what Smart Receive actually does,

• and last, THE PAYOFF — what kind of time and operational savings dealers can expect.

“Less reconciliation. Less leakage. Better margins.”