Most real estate agents look to other real estate agents for inspiration. That's the problem.

In this episode, I'm joined by Scott Coligan, fractional CMO, former Miller Coors brand strategist, and one of the smartest consumer insights minds I know (and someone I've had the privilege of knowing since I hired him in 2007). Scott developed something called the Human Experience Method, a disruptive approach to consumer research that replaced sterile focus groups with deep ethnographic immersion, and the lessons he learned apply directly to how real estate agents can build brands that people actually feel something about.

We talk about what it really means to understand your client at a human level, why distinction is something you can intentionally create (and how industries like bereavement can actually help you), what Heywell's scrappy startup success can teach agents about investing in the right things early, and why your personality is your packaging.

If you've ever wondered how to stand out in a commodity market, take a listen.

You and your brand strategist have a disagreement — and it's a good one.

Marc Davison is the co-founder and creative director of 1000Watt, one of the most respected branding firms in real estate. With 40+ years of brand-building experience, he's one of the sharpest thinkers in the business. He's also, by his own admission, anti-personal brand.

In this episode, we go head-to-head on one of the hottest debated topics in real estate marketing. Marc argues that personal branding is a manufactured concept - a 1980s relic that's kept agents stuck in "Deborah with her dog" mode while sitting on an explosive vault of real business assets they've never thought to use. I push back, make the case for why personal brand still matters in today's market, and, somewhere in the middle, we find much more common ground than we expected.

Marc is also obsessed with customer experience. He spent all of 2024 mapping 100 buyer pain points and 100 seller pain points, and talks about why the "just sold" postcard is actively working against you, and what it actually means to build a brand versus just building a profile.

Connect with Marc at marc@1000watt.net

What if the real competitive advantage in business isn’t better technology… but stronger community?

In this episode, Christine George sits down with Stacey Soleil, Head of Community at Cloze, to unpack why community is quickly becoming one of the most important business strategies in today’s automated world.

Stacey describes community as the “connective tissue” between people, products, and purpose, the place where customers stop being users and become partners. Together, they explore why belonging drives loyalty, how community reduces churn in tech, and why real estate professionals should think of themselves as the connective force in their own local networks.

You’ll learn:

• The difference between community, customer support, and customer success
• Why belonging creates “stickiness” in businesses and brands
• How AI fits into community building (and where humans still matter most)
• What community looks like for real estate agents and local businesses
• Why personality is the secret ingredient to building loyal communities

Connect with Stacey on Instagram

Learn more about Cloze.