Todd chats with Ron Gantt about the future of safety — from AI-driven pre-task tools to the limits of rote checklists — and why listening to frontline workers matters more than ever. They explore leadership’s role in shaping responses to incidents, bridging power gaps with contractors, and designing systems that actually support real work.

Through examples from healthcare to construction and candid anecdotes, the episode argues for intentional, human-centered change: test tools in context, focus on creating success, and set leaders up to respond thoughtfully when things go wrong.

In this part two conversation, Todd Conklin and Bob Edwards explore what the future holds for operational learning and safety. They discuss learning teams, storytelling, the power of curiosity and not-knowing, and how the people closest to the work provide the best solutions.

The episode highlights successes from pediatric patient safety, the Navy, and industry examples, and emphasizes cultural shifts away from quick fixes and metrics toward continuous, practical improvement and clearer stop-work practices.

Todd Conklin and Bob Edwards discuss Solutions for Patient Safety (SPS), a grassroots movement of learning teams that used operational learning to dramatically reduce harm in pediatric care.

The episode covers emotional stories from the SPS meetings, practical methods like soak time and learning teams, the power of continuous improvement, and the real-world impact of saving thousands of young lives.