『The Gobsmack Podcast』のカバーアート

The Gobsmack Podcast

The Gobsmack Podcast

著者： Dan Williams
無料で聴く

The Gobsmack Consulting podcast is for business owners who are tired of being perfectly adequate, politely forgettable and just another option. Each episode explores how to create customer experiences with proper wow factor, the kind that make people say, 'You have to hear what happened.' It is about designing the moments, touchpoints and little bits of intentional magic that make customers remember you, come back, spend more, bring their friends and tell better stories about your business.2026 マネジメント・リーダーシップ リーダーシップ 経済学
エピソード
  • Our Interview on the FEO Podcast: Turning Service Into Experience

    Our Interview on the FEO Podcast: Turning Service Into Experience
    2026/06/26

    This episode contains the highlights of an interview I gave to the FEO podcast. I was asked about Gobsmack Consulting, a practical framework for turning ordinary client touchpoints into experiences people actually talk about.

    I walk through how to map every customer touchpoint, identify the pits and the forgettable middle, and redesign them into moments that create a genuine emotional response.

    The big takeaway from the episode: in an AI-driven world where everything is being scaled and commodified, the most powerful thing you can do is the opposite. Do the unscalable.
    続きを読む 一部表示
    37 分
  • How I built Gobsmack Consulting (I documented EVERY step!)

    How I built Gobsmack Consulting (I documented EVERY step!)
    2026/06/02

    For the last year, I've been building Gobsmack Consulting. And every step of the way, I've been documenting the process.

    In this episode, I walk you step-by-step through this business building journey.

    I explore how to build a new business from market problem to launch, using research, IP, branding, productisation and marketing strategy.
    続きを読む 一部表示
    32 分
  • Why I'm betting my business and my career on customer experience

    Why I'm betting my business and my career on customer experience
    2026/05/13

    Hi, I'm Dan Williams, and I'm going 'all in' on customer experience.

    I'd like to explain why.

    In this episode I explore why customer experience, not AI, is the real competitive advantage of the future, and how service businesses can escape commoditisation by entering the experience economy.
    続きを読む 一部表示
    24 分
adbl_web_anon_alc_button_suppression_t1
まだレビューはありません