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  • Why I'm betting my business and my career on customer experience

    Why I'm betting my business and my career on customer experience
    2026/05/13

    Hi, I'm Dan Williams, and I'm going 'all in' on customer experience.

    I'd like to explain why.

    In this episode I explore why customer experience, not AI, is the real competitive advantage of the future, and how service businesses can escape commoditisation by entering the experience economy.
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    24 分