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What if your biggest growth opportunity isn’t your top performers—but your middle performers? In this episode, Lynn Heidi, founder of Up Your Telesales and author of Mastering Inside Sales Leadership, reveals how to unlock hidden revenue by focusing where most leaders don’t.

Lynn explains why the “middle 68%” of your team holds the key to exponential growth and how small performance lifts across this group can dramatically increase results—without adding pressure or headcount. She also breaks down the difference between managing tasks and truly leading people, and why a clear vision is essential for driving engagement and performance.

You’ll learn why money isn’t the real motivator in sales, how to uncover what actually drives your team, and a smarter way to evaluate performance beyond just numbers.

If you want better results, stronger culture, and a more motivated team, this episode gives you practical strategies you can apply immediately.

About Lynn Hidy:

Lynn Hidy is the founder of UpYourTeleSales.com known for her clarity, candor, and actionable strategies. With decades in the trenches, she helps sales leaders ditch the chaos and build confident, high-performing sales teams who sell virtual get results without losing their minds (or their humor).

Resources:

Download an excerpt of her book: https://masteringinsidesalesleadership.com/

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Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us Fan Mail

In this episode, Dr. Nelva Lee takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us Fan Mail

If you’re a business owner and have ever thought, “Someone should fix this,” you’ll want to listen to this episode.

My conversation with Dr. Nelva Lee is a real-world example of what happens when someone actually does something about a problem...and turns it into a profitable business.

Dr. Lee didn’t start with a big plan. She ran into an issue in her own work - interpreters weren’t properly trained. Instead of tolerating it, she built a solution. That solution became a business.

Here are a few ideas you can use right away:

• Pay attention to what frustrates you in your day-to-day work. That’s often where opportunity lives
• Don’t wait for permission. She brought the idea to her boss, got turned down, and did it anyway
• Build around outcomes, not just services. Her program trained people to be job-ready
• Start where your audience already is. She got traction through industry associations
• Be ready to adapt. What worked before might not work now

We also talk about why trade skills and practical experience are becoming more valuable in an AI-driven world.

If you see a problem, don’t just talk about it - do something about it.

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us Fan Mail

In this episode, Sara Vezensek takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

Listen now to discover her fascinating journey to building a freedom-based coaching business.

About Sara Vezensek:

Sara Vezensek grew up in Slovenia, a place where the luxury yacht world wasn’t even something people believed was real outside of movies. But by her early 20s, she was living it: working as a private chef on superyachts, flying private, managing million-dollar deals, and earning $15K/month. From the outside, it looked like a dream. But on the inside, she felt trapped, constantly on call, and completely disconnected from her own freedom and purpose.

Now, she’s an online business coach and mentor who helps ambitious women turn their lived experience into profitable, freedom-based businesses. Sara is known for helping her clients package their brilliance into high-impact offers, shift their money mindset, and finally stop trading time for money. She’s bold, real, and passionate about showing women how to build a business that actually supports the life they want.

Resources:

Masterclasses:

• Million Dollar Course Idea
• 100k in sales masterclass

Website

Instagram

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us Fan Mail

Sara Vezensek joins the podcast to share her journey from managing super yachts to building a freedom-based coaching business. She describes her former high-stakes career as "golden handcuffs" and explains why she traded 18-hour days for an online model that prioritizes time and choice.

Sara breaks down her "Three Ps" triangle—passion, problem, and profit—to help you identify a million-dollar course idea that actually sells. We discuss why you don't need a massive following to hit significant income goals and how she helped a client earn 10k a month with fewer than 70 followers.

You will learn how to transition from low-ticket products to high-ticket subscriptions that incorporate personalized support without draining your schedule.

About Sara Vezensek:

Sara Vezensek grew up in Slovenia, a place where the luxury yacht world wasn’t even something people believed was real outside of movies. But by her early 20s, she was living it: working as a private chef on superyachts, flying private, managing million-dollar deals, and earning $15K/month. From the outside, it looked like a dream. But on the inside, she felt trapped, constantly on call, and completely disconnected from her own freedom and purpose.

Now, she’s an online business coach and mentor who helps ambitious women turn their lived experience into profitable, freedom-based businesses. Sara is known for helping her clients package their brilliance into high-impact offers, shift their money mindset, and finally stop trading time for money. She’s bold, real, and passionate about showing women how to build a business that actually supports the life they want.

Resources:

Masterclasses:

• Million Dollar Course Idea
• 100k in sales masterclass

Website

Instagram

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send a text

In this episode, Coreen Cordova takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

Listen now to know why it's never too late to reinvent yourself or your business.

About Coreen Cordova:

Coreen spent 35 years in the beauty industry where she owned several cosmetic salons on San Francisco’s Union Square and then became the National spokeswoman for the beauty division of a major corporation. For 15 years she was also a celebrity makeup and fashion expert on ABC (local and National ). After living in Mexico ( San Miguel Allende) for a year and took a silversmith apprenticeship, she began her second major career designing and manufacturing jewelry. She has been designing jewelry now for 25 years and has sold her designs in Saks and Neiman Marcus as well as hundreds of boutiques around the US

Reach Coreen:

Website

Facebook

Instagram

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us Fan Mail

Thinking about reinventing your life or starting something new?

This episode shows how one woman did exactly that at 55—and built a thriving creative business.

Which begs the question: What if the most exciting chapter of YOUR life hasn’t happened yet?

My guest today, Coreen Cordova, proves it’s never too late to reinvent yourself. After 35 years in the beauty industry, Coreen walked away from a successful career, traveled to Mexico, learned silversmithing, and built a bold jewelry brand inspired by culture, color, and personal expression.

Today her designs are collected by women worldwide, who want their style to tell their story.

I loved the lessons she shared that any entrepreneur can apply:

Turn frustration into opportunity
When Coreen was ignored by plastic surgeons she tried to partner with, she tracked the referrals she sent them and returned a year later with proof of the business she generated.

Let curiosity sell for you
Coreen wears her bold jewelry everywhere—grocery store, events, lunch. The pieces spark conversations that naturally turn into customers.

Don't get the wrong idea: it wasn't always easy: Coreen described sitting in a chair crying because her business wasn’t working. Instead of quitting, she asked herself one simple question:

“What needs to change?”

That shift—from frustration to curiosity—became a turning point in her career.

Ask yourself:

What am I passionate enough about to build something around?

When you lean into your creativity and personality, you create something no one else can copy.

About Coreen Cordova:

Explore Coreen’s work: coreencordova.comCoreen spent 35 years in the beauty industry where she owned several cosmetic salons on San Francisco’s Union Square and then became the National spokeswoman for the beauty division of a major corporation. For 15 years she was also a celebrity makeup and fashion expert on ABC (local and National ). After living in Mexico ( San Miguel Allende) for a year and took a silversmith apprenticeship, she began her second major career designing and manufacturing jewelry. She has been designing jewelry now for 25 years and has sold her designs in Saks and Neiman Marcus as well as hundreds of boutiques around the US

Reach Coreen:

Website

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay

Send us Fan Mail

In this episode, Liz Wendling takes on my five signature “fun fact questions,” giving us a peek at the heart behind her incredible journey:

• What did you want to be when you grew up?
• What’s something you still want to do?
• What do you love most about yourself?
• What’s one thing you’d like to change?
• And… your favorite vacation spot?

Step away from the pitch and into a real, human-first conversation about the future of client conversion.

Want to be more successful, make more sales and grow your business? If so, you'll love this podcast. In this show, I (Kay Miller, aka "Muffler Mama,") interview superstar women from all industries. Their experience and advice will give you specific tools you can use to enjoy Uncopyable success. I earned the nickname “Muffler Mama" when sold more automotive mufflers than anyone in the world, and I've been a successful entrepreneur for over 30 years. During that time, I (along with my husband, Steve) have generated 8 figures in revenue for our business. Besides hosting this podcast, I'm an author, speaker, coach, consultant and most importantly....Kelly's mom.

Order my Products!

Uncopyable Sales Secrets (Book by Kay Miller)

Uncopyable You (Book co-authored with Steve Miller)

Apply for a free 20 minute call

Contact:
kay@beuncopyable.com
linkedin.com/in/millerkay